STELLA WANJIKU GACHIRI
Nakuru
Summary
Pharmacy-facing support that keeps customer interactions orderly, prescription flow accurate, and the counter moving in busy settings. Draws on prescription accuracy, careful stock handling, and calm service delivery to reduce errors while supporting a better customer experience. Comfortable working across dispensing, cashiering, and storekeeping tasks where clear communication and dependable follow-through matter. This made me acquire the attention to detail skill and helped me handled customer complaints where we worked out a solution to make sure that the end result benefits the customer and we also retain them.
Overview
2
2
Languages
2
2
Certifications
10
10
years of professional experience
Work History
Manager/Dispensing
Pharmaplus Pharmacy LTD
07.2024 - 08.2026
- Led daily operations to ensure compliance with regulatory standards and organizational policies.
- Developed and implemented training programs to improve staff performance and service quality.
- Streamlined inventory management processes, enhancing accuracy and reducing waste.
- Coordinated cross-functional teams to optimize workflow efficiency and productivity levels.
- Led on trainings on customer handling and put in place ways to improve customer experience
Dispensing
Mareke Genesis Pharmaceuticals
01.2023 - 01.2024
- Dispensed prescription medications accurately, adhering to safety standards and regulatory requirements.
- Trained new staff on dispensing protocols, operational procedures, and customer service best practices.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and minimizing stock discrepancies.
Manager/Dispensing
RXGO Chemist
01.2022 - 01.2023
- Managed budgeting processes, ensuring alignment with financial goals and resource allocation.
- Oversaw recruitment efforts, selecting qualified candidates to build a skilled team environment.
- Analyzed customer feedback to identify areas for service improvement and enhance client satisfaction.
Dispensing/sales
Rangechem Pharmaceuticals Ltd
01.2021 - 01.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Rangechem Pharmaceuticals Ltd
01.2020 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues to enhance service experience.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted in training new cashiers on operational procedures.
- Collaborated with team members to improve checkout efficiency.
Actress
Rift Theater Production
01.2017 - 01.2017
Education
Diploma - Business Administration
Jomo Kenyatta University Of Science And Technology
01-2019
Data Entry - Data Entry
Uniathena
Online 04.2001 -
Certificate - Computer Packages & Computerised Accounting
Achievers School Of Professional
Nakuru01-2017
Kenya Certificate Of Secondary Education - undefined
St.Gabriel Girls Mission School
Nakuru01-2016
Kenya Certificate Of Primary Education - undefined
Harambee Khalsa Primary School
01-2012
Skills
Good Communication Skills
Perseverance
adaptability
Fast learner
Strong customer service skills
Additional Information
Tools and Technologies
- Google workspace
- Zoom
- Slack
- Microsoft office ( Word,Excel)
- Zendesk
- intercom
Certification
Certificate In Computer Packages & Computerised Accounting.
Interests
Interacting/ Making Friends, Travelling, Reading
Timeline
Manager/Dispensing
Pharmaplus Pharmacy LTD
07.2024 - 08.2026
Dispensing
Mareke Genesis Pharmaceuticals
01.2023 - 01.2024
Manager/Dispensing
RXGO Chemist
01.2022 - 01.2023
Dispensing/sales
Rangechem Pharmaceuticals Ltd
01.2021 - 01.2022
Cashier
Rangechem Pharmaceuticals Ltd
01.2020 - 01.2021
Actress
Rift Theater Production
01.2017 - 01.2017
Data Entry - Data Entry
Uniathena
04.2001 -
Kenya Certificate Of Primary Education - undefined
Harambee Khalsa Primary School
Kenya Certificate Of Secondary Education - undefined
St.Gabriel Girls Mission School
Certificate - Computer Packages & Computerised Accounting
Achievers School Of Professional
Diploma - Business Administration
Jomo Kenyatta University Of Science And Technology
Personal Information
- Date of Birth: 1998
- Gender: Female
- Nationality: Kenyan
- Marital Status: Married
- Religion: Christian
- ID Type: ID Number
- ID Number: 35565734