Elseba Obado
Customer Experience Executive
Nairobi,Kenya
Summary
Goal-oriented Customer Experience Executive committed to enhancing customer experience and satisfaction in Telecommunication. Resolution-oriented professional polished in gathering customer feedback and designing specific practices to improve satisfaction ratings and increase company's profits. Driven team player commended for boosting ratings by implementing exemplary customer satisfaction both internally and externally
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience executive
Safaricom PLC
2016.11 - 2021.12
- Managing and resolving Customer complaints and providing customers with products and service information by clearly explaining procedures.
- Maintaining and improving quality results by adhering standards, guidelines and recommending improved procedures.
Data Entry Operator
Techgrids
Kisumu, Kisumu
2016.03 - 2016.06
- Techgrids ; Data Entry Data Transcription for meal and food consumption for organizations and individuals.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Radio Presenter
Radio Lake
Kisumu, Kisumu
2014.09 - 2014.11
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Advertising
- Audio editing
Field Researcher
KEMRI/CDC
Kisumu, Kisumu
2010.04 - 2012.08
- Targeted Malaria Parasitemia and Anemia research by focusing on specific demographic parameters, which delivered results towards eliminating Malaria , Anemia and improving Anti-malarial drug quality for the community
- Gathered and organized information for research purposes.
- Interacted with study participants by preparing for examinations, obtaining consent and collecting specimens.
- Identified and assessed immune responses by testing antigens and maintained test subjects and lab environment.
Education
Bachelor of Journalism and Mass - Journalism, Broadcast
Masinde Muliro University of Science And Technology
KAKAMEGA 2011.01 - 2015.01
Skills
Attention to Detail Active Listening Skills Improving Customer Experience Building Customer Loyalty Positive Attitude Interpersonal Skills
Complaint resolution
CRM
Additional Information
I'm a self learned agile professional with acquired skills in agile and scrum methodology and can apply the practices in projects
Timeline
Customer Experience executive
Safaricom PLC
2016.11 - 2021.12
Data Entry Operator
Techgrids
2016.03 - 2016.06
Radio Presenter
Radio Lake
2014.09 - 2014.11
Bachelor of Journalism and Mass - Journalism, Broadcast
Masinde Muliro University of Science And Technology
2011.01 - 2015.01
Field Researcher
KEMRI/CDC
2010.04 - 2012.08