Sandra Nduru
Account Developer
Kajiado, Kajiado District,10
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Furniture Palace International (K) Ltd
03.2022 - Current
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Collaborated with product management teams to provide feedback from clients on new features or improvements needed for increased customer satisfaction.
- Boosted client satisfaction by providing exceptional account management and maintaining strong relationships with key decision makers.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked closely with marketing team members on developing collateral materials tailored specifically for target audiences.
- Developed a pipeline of high-quality leads through strategic prospecting and targeted outreach campaigns.
Store Manager
Za Afrika Fabrics
12.2020 - 06.2021
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate
Jeilo Leather Collections
06.2019 - 03.2020
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Bachelor of Science - Fashion Design And Marketing
Kenyatta University
Kiambu, Kiambu District, Kenya 05.2001 -
No Degree - Certified Public Accountant (CPA)
Strathmore University
N 05.2001 -
Skills
- Merchandising understanding
- Computer Proficiency and Microsoft Office
- Product Demonstrations
- POS Software
- Analytical Skills
- Customer Service
- Inventory Control
Timeline
Sales Associate
Furniture Palace International (K) Ltd
03.2022 - Current
Store Manager
Za Afrika Fabrics
12.2020 - 06.2021
Sales Associate
Jeilo Leather Collections
06.2019 - 03.2020
Bachelor of Science - Fashion Design And Marketing
Kenyatta University
05.2001 -
No Degree - Certified Public Accountant (CPA)
Strathmore University
05.2001 -
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