John Gachihi

• Creates solid internal and external networks with important stakeholders to help achieve your company's growth goals.
• Oversees the company's financial management, which includes forecasting, analysis, and budgeting, guaranteeing profitability and fiscal responsibility.
• Leads fruitful client interactions that bring in recurrent business and favorable recommendations from pleased customers.
• Regularly evaluates employees' performance to make sure they are in line with business objectives and to promote professional growth.
  

Providing consultancy on Value Added Services on mobile technology services i.e. 2 way SMS via Shortcodes, USSD technology, Bulk messages, Payment solutions and Voice services in Mobile Network Operators across Kenya, Tanzania, Uganda, Rwanda, Mozambique and Democratic Republic of Congo. Also on setting up Sports Betting Gaming and Lottery business in those regions.

• Projects and activities prioritized based on important deadlines and milestones.
• Troubleshoots problems by comprehending the problem, identifying the underlying cause, and developing workable solutions.
• Works together with internal teams to create solutions that were specifically tailored to the demands of each customer.
• Sports betting and Gaming in general business set up consulting.
• Payment solutions review and engagement advise to clients.

Ensuring the integrated commercial success of the organization. This means overseeing product development, identifying new market opportunities, determining the optimal pricing to balance profit with customer/client satisfaction, and directing marketing operations. Help the company maintain a consistent trajectory of growth, while avoiding obstacles that arise from a constantly shifting market. 

Primary responsibilities include making major corporate decisions, managing the overall operations and resources of the company, acting as the main point of communication between the board of directors and corporate operations, and being the public face of the company.

Managing primary partners and stakeholders to ensure smooth flow of business activities and more so revenue streams.

Responsible for developing, leading and managing all commercial operations activities of the business, develop and implement an innovative, growth focused commercial strategy, focusing primarily on new product areas and emerging markets and to ensure that profitable business growth is accelerated and that commercial success is achieved.

 1. Provide technology recommendations to O8 EA Ltd and develop Corporate IT policies and procedures that promote company’s mission and objectives

2. Manages and implements Strategic Plan Objectives and all mobile commerce, voice and data communication circuits

3. Oversees hardware, software and network security standards, and any other O8 EA IT managed systems.

4. Coordinate with various internal and external departments, vendors and management serving as a technical resource and supporting all IT and operations activities for both corporate and territorial locations.

Responsible for performance and welfare of a team of 15 plus people. Reporting to the Account Manager/ Head of Quality and Supervisors on progress and welfare of agents/team members on weekly, monthly and yearly reports. Defining quality metrics and advising on working for quality in regards to quality metrics.

Responsible for quality assurance of a team of 10 or more people. Reporting to the Account Manager/ Head of Quality / Supervisors and Team leader on the progress of the team i.e. weekly, monthly and yearly reports.

Troubleshooting and support of LAN network, back-up and processing data using Pastel Softline Software, software + Windows solution (Win 2003 Server, Win XP Pro+ HE, Win NT, Win 2000), hardware troubleshooting and maintenance of both Personal and Macintosh Computers + Printers (Laserjets, Deskjets, Inkjet Printers etc.), Operation of LINUX O/S.

Database Management, coding & Keying in information into the Co-operative Society Database, verification of data and information and system management.