Cyrus Njuguna
Kikuyu
Summary
Resourceful Sales /Customer Service Executive with 5 years of experience working independently and collaboratively with team to foster client relationships and drive sales. Identifies decision-makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategize and improve sales approaches.
Overview
7
7
years of professional experience
Work History
Sales Executive - Key Accounts
Aluglass Africa Ltd
Nairobi
01.2024 - Current
- Develop and implement successful sales strategies to maximize customer satisfaction, revenue growth, and market share.
- Identify key accounts for potential business opportunities through research and competitive analysis.
- Conduct product demonstrations and presentations to customers in order to increase sales volume.
- Negotiate contracts with clients to ensure profitable margins while meeting customer demands.
- Establish long-term relationships with strategic customers by providing superior service levels.
- Manage the entire sales cycle from lead generation to closure of sale.
Cashier/Customer Support Officer
Moja Expressway Comapny
Nairobi
03.2023 - 06.2023
- Effectively addressed inquiries with precision and efficiency, fostering positive interactions with clients through clear and articulate communication.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, Mpesa and ETC Card.
- Issued change due to customers.
- Provided excellent customer service while serving the customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Retail Sales Associate
Milele Feeds
Nairobi
01.2018 - 06.2021
- First point of contact for all queries relating to animal feeds.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
Education
Diploma - Mass Media And Communication
Kabete National Polytechnic
Nairobi11.2023
Diploma - Theology
Presbyterian Church of East Africa
Nairobi05.2023
O-Level -
Muhoho High School
Kiambu11.2017
Digital Marketing and Social Media Management
Udemy
OnlineSkills
- Administrative and technical proficiency
- Great communication skills
- Excellent time management
- Customer engagement
- Inventory management expertise
- Microsoft Office applications
- Sales Pipeline Management
- Relationship Management
- CRM proficiency
- Key Account Management
- Account Retention
- Client Relationship Building
- Business Development
- Data-driven decision-making
- Sales Lifecycle Management
- Sales Quota Achievement
References
- Eunice Wambui, +254726478756, Manager, Milele Feeds
- Tabitha Muthoni, +254791373235, Sales Manager, Moja Expressway Company
Accomplishments
- I recently exceeded sales target by 20% at Aluglass Africa.
- While Working as a Retail Sales Associate at Milele Feeds,i managed to increase out customer portfolio from 20 to 100 within one year.
Timeline
Sales Executive - Key Accounts
Aluglass Africa Ltd
01.2024 - Current
Cashier/Customer Support Officer
Moja Expressway Comapny
03.2023 - 06.2023
Retail Sales Associate
Milele Feeds
01.2018 - 06.2021
Diploma - Mass Media And Communication
Kabete National Polytechnic
Diploma - Theology
Presbyterian Church of East Africa
O-Level -
Muhoho High School
Digital Marketing and Social Media Management
Udemy