Highly motivated and skilled QA Engineer with experience in mobile, web, desktop and cloud(Azure) testing seeking a challenging position to actively participate in QA process enhancements, and contribute to product support and bug tracking. Possess ISTQB (International Software Testing Qualifications Board) knowledge and proficient in STLC (Software Testing Life Cycle) and SDLC (Software Development Life Cycle). Skilled in creating and executing test plans and test cases, and proficient in bug finding, reporting, tracking, and triage. Adept at setting up environments for software testing and on-boarding new team members. Committed team player with excellent collaboration skills, eager to apply knowledge and skills in an organization that values quality and innovation.
Overview
4
4
years of professional experience
Work History
Freelance QA Tester
Testlio
11.2022 - Current
Achieved 92% Issue Acceptance Rate, showcasing accuracy in issue resolution
Maintained 96% Run Attendance Rate, ensuring consistent participation and project contribution
Identified 28 high priority issues, minimizing project risks
Maintained 92% Invite Response rate, demonstrating promptness in engagement
Identified 60 issues per hour, showing efficiency and thoroughness
Reported 119 bugs, demonstrating attention to detail and proactive quality assurance
Completed 455 test cycles, ensuring comprehensive coverage and high-quality deliverables
Software Test Engineer
TECHNO BRAIN GROUP
04.2021 - Current
Successfully completed over 200 test cycles on Windows 10 and 11 builds and Azure ensuring high-quality products were delivered to Windows Insiders and the general public
Reported and documented over 50 functional defects on test builds using Azure DevOps, leading to improved efficiency and cost savings
Efficiently triaged over 9000 feedback and conducted root cause analysis on critical issues, resulting in quick resolutions by Engineers
Achieved a 100% triage and debugging status against the target set at <=95%, demonstrating exceptional skills in bug finding and tracking
Consistently generated timely, accurate, and well-detailed test results after every test cycle, making it easier for the team lead and offshore Software Engineering team to take the necessary actions
Configured software testing environments, including various operating systems and virtual environments, Microsoft Windows Server 2019/2022, and Hyper-V platforms
Successfully on-boarded and trained new team members on executing tests on our features, contributing to improved team performance
Freelance Software Tester
WE-ARE-TESTERS
10.2020 - 04.2021
Successfully executed 8 testing missions on web and app platforms, ensuring exceptional test coverage and delivering high-quality test reports to clients
Demonstrated expertise in identifying and isolating device/account-specific issues through meticulous bug reproduction and verification
Proactively reported and meticulously documented over 40 bugs across all testing missions, achieving an outstanding bug efficiency score of 98%
Spearheaded application localization efforts to address the cultural and language needs of the community, enhancing user experiences
Proficiently configured diverse software testing environments, including Linux, Windows 8.1, Windows 10, and Windows 11, optimizing the testing process for maximum efficiency and accuracy
Product Support Team
YouVersion
12.2021 - Current
Customer service: Responding to user inquiries and troubleshooting technical issues
Interact with users from diverse backgrounds and learn how to provide effective solutions to their problems
Technical skills: Working with the YouVersion app or website to develop technical skills related to using the software and identifying and resolving technical issues
Collaboration: Work with my team lead, other volunteers and the YouVersion team to enhance customer support
Testing: Conduct thorough testing on YouVersion app on Android, iOS and Web to identify new bugs and reproduce bugs/issues reported by users
Reporting: Create bug reports in Airtable and track new team updates on notion
Education
DIPLOMA - INFORMATION TECHNOLOGY
Jomo Kenyatta University of Agriculture and Technology
08.2015 - 11 2018
Skills
JIRA
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Certifications And Courses
Department Of Homeland Security (DHS) Trusted Tester Certification, Department Of Homeland Security (DHS), 05/01/24, Present
Postman: The Complete Guide - REST API Testing, Udemy, 05/01/24, Present
2023 Complete Python Bootcamp from Zero to Hero in Python, Udemy, 05/01/24, Present
AWS Certified Cloud Practitioner, Amazon Web Services, 04/01/24, 08/01/27
Hands-on Introduction to Linux Commands and Shell Scripting, Coursera, 07/01/23, 07/01/23
Fundamentals of the Software testing, QATestLab Training Center, 05/01/22, 06/01/22
Master Software Testing+Jira+Agile on Live App-Be a TeamLead, Udemy, 12/01/21, 12/01/21
Software Testing Foundations: Bug Writing and Management, LinkedIn, 11/01/21, 11/01/21
Introduction to Microsoft Azure Cloud Services, Coursera, 06/01/21, 06/01/21