Cyril Owambo
Senior Management
Nairobi
Summary
As an accomplished senior executive, I have a proven track record of leading high-performing teams and driving transformative growth for both established enterprises and innovative start-ups. With extensive expertise spanning strategic planning, operational optimization and impactful sales and marketing initiatives, I excel at identifying new opportunities, streamlining processes and delivering sustainable results. Throughout my career, I have constantly demonstrated the ability to navigate complex business environments, make data-driven decisions and foster cultures of collaboration and accountability which by leveraging my keen analytical skills, exceptional communication abilities and visionary leadership. I am positioned to make immediate and lasting impact for your organization and therefore welcome the opportunity to discuss my diverse executive experience and transformative mindset towards contribution, success and growth of your organization.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Head of Operations
Prosperity Solutions Kenya
09.2022 - Current
- Developing and implementing comprehensive operational strategies aligned with organizations overall business objectives
- Spearheading the execution of strategic initiatives and monitoring their progress
- Analyzing current workflows, systems and procedures to identify optimization areas
- Establishing and enforcing standard operating procedures to ensure consistency and quality
- Overseeing the efficient utilization of human, financial and material resources
- Managing and developing operations team including hiring, training and performance management
- Establishing key performance indicators (KPI) to measure operational efficiency and effectiveness
- Implementing lean and agile methodologies to foster culture of continuous improvement
Operations Manager
Advon Services LLC
03.2016 - 09.2022
- Implemented efficient plans, processes and business standards while driving continuous improvement initiatives
- Aligning operations with the overall business strategy and coordinating with relevant teams
- Manage operational issues and emergencies as they arise by providing alternative solutions thus ensuring business continuity in challenging situations
- Streamlined Operational processes by reducing overhead costs by 30%
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts
- Collecting, analyzing and reporting on operational data to support data driven decisions
- Recruit, train and manage operational staff
Sales and Marketing / Business Development Manager
Continental Money
03.2014 - 01.2016
- Establishing measurable goals, KPI's and sales quotas to drive revenue growth
- Developing comprehensive sales and marketing strategies aligned with the organizations overall business objectives
- Implementing targeted lead generation campaigns using digital marketing, event referrals
- Identifying and pursuing new market opportunities, product lines and strategic partnerships
- Conducting competitor and market research to stay ahead of industry trends
- Collecting, analyzing and reporting on key sales, marketing and business development metrics
- Providing ongoing training, coaching and performance feedback to team members
Customer Relations Executive and Diaspora Officer
Family Bank Limited
01.2013 - 02.2014
- Planned and executed new strategies to increase sales
- Proactively identified opportunities for upselling or cross-selling products during regular engagements with customers, contributing to revenue growth
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally
- Streamlined the complaint resolution process for increased efficiency and improved response times
- Developed strong customer relationships through attentive listening, empathy, and clear communication
- Championed process improvement efforts aimed at reducing average handle time while maintaining high levels of customer satisfaction ratings
- Contributed significantly towards winning prestigious industry awards recognizing outstanding levels of service delivery excellence achieved by our department
- Maintained detailed records of customer interactions to improve future experiences and identify trends or issues needing attention
Business Officer-Credit and Mortgage Departments
Citi Group Limited
02.2008 - 11.2012
- Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions
- Readied loan and mortgage agreements through timely implementation, gaining positive client feedback
- Supported client mortgage processes by assisting with applications and financial documentation requirements
- Answered client loan enquiries, leveraging industry knowledge to report market conditions
- Safeguarded sensitive financial information, protecting client privacy through stringent compliance with data protection laws
- Traveled to client sites, coordinating meetings to present loan options, features and benefits
Education
Bachelor of Arts - Business Management
Strayer University
Washington, DCDiploma of Higher Education - undefined
Winston Churchill High School
MarylandSkills
Strategic planning and execution
Team leadership
Negotiation Skills
Operational optimization and process improvement
Revenue growth and market expansion
Account management
High performance team building and development
Brand Management
Campaign planning
Marketing analytics
Financial management and cost optimization
Competitive analysis
Innovative sales and marketing strategies
Stakeholder management
Market trend analysis
Customer Relationship Management
Certification
Awarded a certificate for having completed a Diploma in Digital Marketing
Accomplishments
- Spearheaded a comprehensive operational transformation that improved productivity by 25% and reduced costs by 18% over 1 year - Prosperity Solutions Kenya, Advon Services LLC.
- Built and led a high performing operations team, fostering culture of continuous improvement and exceeding all key performance targets - Prosperity Solutions Kenya, Advon Services LLC.
- Restructured supply chain and logistics function, reducing lead times by 40% and improving on time delivery to 85% - Advon Services LLC.
- Launched a successful new product line that captured 30% market share within 8 months - Continental Money.
- Spearheaded company's entry into a new geographic market, establishing operations and securing over 5 million Kenya shillings in half year revenue - Continental Money.
- Implemented an account-based marketing approach resulting in 40% improvement in win rates for key strategic accounts - Continental Money.
- Reduced customer churn rate by 10% through productive account management, personalized engagement and timely issue resolution - Family Bank Limited.
- Transformed the customer support function, leading to a 30% decrease in non-response times and 40% increase in first call resolution - CITI Group Limited.
- Was part of the team that led the integration of two acquired businesses, delivering 10% year over improvement in operating margins within 10 months - Continental Money.
- Part of the negotiation team that managed complex joint venture agreements that delivered 35% year over combined revenue - Continental Money.
References
- Neil Swart, Project Manager, ADVON SERVICES (USA/SOMALIA) / REED INT LLC (USA), +27 65 835 5200
- Belinda Mghangha, Regional Manager Coast Province, Family Bank LTD, +254-722-734362
- Michael Muriuki, Business Partnerships Manager, Continental Money Transfer, +254-723-526203
Timeline
Head of Operations
Prosperity Solutions Kenya
09.2022 - Current
Operations Manager
Advon Services LLC
03.2016 - 09.2022
Sales and Marketing / Business Development Manager
Continental Money
03.2014 - 01.2016
Customer Relations Executive and Diaspora Officer
Family Bank Limited
01.2013 - 02.2014
Business Officer-Credit and Mortgage Departments
Citi Group Limited
02.2008 - 11.2012
Bachelor of Arts - Business Management
Strayer University
Diploma of Higher Education - undefined
Winston Churchill High School