Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Cynthia J. Chemiryo

IT Specialist
Nairobi

Summary

Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and reliability, adaptability in dynamic environments, results-driven, consistently meeting and exceeding performance targets.


Overview

19
19
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

ICT Officer

Parliamentary Service Commission
10.2020 - Current
  • Managed help desk services with over 1500 users coordinating and provision of user support services
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
  • Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
  • Manage and supported conference system of over 300 legislators in debating chambers
  • Providing technical and user support of Committee's hybrid meetings
  • Supervision of hardware maintenance service providers
  • Supervision of trainee interns on industrial attachment and institutions on benchmarking
  • Developed proposals for IT infrastructure and provided user support
  • Identified computer hardware and network system issues, troubleshoot for remediation
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
  • Lead team of consulting services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level agreements (SLA) and (OLA)

ICT Assistant

Parliamentary Service Commission
03.2013 - 09.2020
  • Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets
  • Ensure system security for over 800 desktops computers, 300 laptops, mobile, computer peripherals and cloud environments
  • Provide swift response to user problems as per request, in most efficient manner possible
  • Advising users on most efficient use of available technology
  • Established Routine hardware maintenance on quarterly and call basis
  • Perform regular Operating System troubleshooting and Microsoft
  • Office Software updates and new installations
  • Provide complimentary support to other units of department in network support, systems support and configuration
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Configured systems according to prescribed software and hardware frameworks.
  • Streamlined IT support processes, resulting in increased productivity within the department.

Personal Secretary

Parliamentary Service Commission
07.2008 - 02.2013
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Created and implemented standard operating procedures for records handling.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Established administrative work procedures to track staff's daily tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed 3 calendars to strategically coordinate meetings, appointments and events.
  • Proposed development of new filing and organizational practices, saving company loss of records and documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Administrative Officer

Orange Democratic Movement
02.2007 - 06.2008
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

Computer Technician

Microlan Systems Ltd
01.2006 - 12.2006
  • User administration (Setup and maintaining account) of over 50 clients and 100 staff
  • Verifying that peripherals are working properly
  • Quickly arrange repair for hardware in case of hardware failure
  • Monitor and Maintain system performance
  • Create backup and recovery policy
  • Monitor network communication
  • Install and Update software and systems as soon as new version of OS comes out.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Linked computers to network and peripheral equipment.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.

Education

Bachelor of Science - Information Technology

Mount Kenya University
Nairobi
05.2013 - 12.2016

Diploma - Management Information Systems (IMIS)

Kenya College of Communication of Technology
Nairobi
04.2003 - 12.2005

High School Diploma -

Solian Girls High School
Kenya
04.1998 - 12.2001

Skills

Network administration

Additional Information

  • Willing to relocate: Anywhere

References

Kipkemoi Arap Kirui

Directoral of Legislative and Procedural Services

The National Assembly


Enock Bosire
Department of Information and Communication Technology
Parliamentary Service Commission


Vayonda Sirma
Director,

Sirma and Associates Advocates

Timeline

ICT Officer

Parliamentary Service Commission
10.2020 - Current

Bachelor of Science - Information Technology

Mount Kenya University
05.2013 - 12.2016

ICT Assistant

Parliamentary Service Commission
03.2013 - 09.2020

Personal Secretary

Parliamentary Service Commission
07.2008 - 02.2013

Administrative Officer

Orange Democratic Movement
02.2007 - 06.2008

Computer Technician

Microlan Systems Ltd
01.2006 - 12.2006

Diploma - Management Information Systems (IMIS)

Kenya College of Communication of Technology
04.2003 - 12.2005

High School Diploma -

Solian Girls High School
04.1998 - 12.2001

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Cynthia J. ChemiryoIT Specialist