Learning new skills
Cynthia Beatrice Wanjiru
Business Development Executive
Nairobi
Summary
Talented Business Development Executive that brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands. Self-motivated sales professional with proven record of boosting sales and customer loyalty through individualized service.
I am open to new exciting career opportunities in account management and eager to harness my expertise and knowledge to be part of agile teams, help businesses solve problems, and sustain success.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Retail Sales Executive
Britam Life Assurance Limited
Nairobi
08.2021 - Current
- Recruit and Develop through training a team of sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submit reports to senior management to aid in business decision-making and planning.
- Planning and preparing annual sales strategies and ensuring they are in line with overall revenue plans
- Analyze and settle multi-faceted issues impacting executive leadership and business outcomes across 10 branches.
- Collaborating with distribution channels to ensure maximum penetration of products to consumers.
- Building and maintaining relationships with customers and stakeholders at multiple levels of the organization.
- Delivering in-depth information on product features so customers could make educated decisions before purchase.
Corporate Sales Executive
Britam Life Assurance Limited
Nairobi
04.2016 - 08.2021
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Built and cultivated long-term quality relationships with over 200 clients by addressing needs and providing superior customer service.
- Prepared and deliver customer sales quotes and presentations to ensure closure of sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to company revenue by securing Kes. 1.5 Bn in product sales against my given target of 500Mn
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service and Data Management Associate
Britam Life Assurance Limited
Nairobi
04.2012 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Handled insurance customers in fast-paced setting in coordination with a team of 3 customer service associates.
Education
Bachelor of Commerce - Accounting
Daystar University
Nairobi. Kenya 01.2009 - 06.2012
High School Diploma -
Lugulu High School
Bungoma, Kenya 02.2004 - 12.2007
Skills
Training and mentoring
Certification
[Presentation Skills], [Thorne Consult] - [2019]
strengths
- Communication and Listening- I am able to communicate effectively and actively listen to others and correctly interpret information.
- Flexibility and Tolerance -I am always respectful of opinions and practices that are different from my own and I easily adapt to new situations.
- People Management -Able to build cultures of excellence and foster efficiency by contributing to the success of cross-functional teams in the development and implementation of leading strategy and solutions.
- Accuracy and Attention to Detail -I have a keen eye for vital detail and critical analysis of data as well as processes.
- Organization and Planning -I am task-oriented and able to prioritize tasks when working on multiple assignments in sales pipeline management
Interests
Meeting new People
Solving problems
Timeline
Retail Sales Executive
Britam Life Assurance Limited
08.2021 - Current
Corporate Sales Executive
Britam Life Assurance Limited
04.2016 - 08.2021
Customer Service and Data Management Associate
Britam Life Assurance Limited
04.2012 - 03.2016
Bachelor of Commerce - Accounting
Daystar University
01.2009 - 06.2012
High School Diploma -
Lugulu High School
02.2004 - 12.2007
[Presentation Skills], [Thorne Consult] - [2019]
[Training of Trainers], [British Council], - [2016]
[Anti Money Laundering], [KPMG] - [2014]
[Interpersonal Skills], [Public Image School] - [2014]
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