CYNTHIA WANJIKU
TRAVEL CONSULTANT
Thika, Nairobi Province
Summary
Profile
I was Sales Representative Manager at Lockwood Africa LTD with proven upselling skills and a customer-oriented approach. Expert in understanding client needs, driving sales, and enhancing customer satisfaction. Adept at maintaining accurate records and managing time effectively, ensuring seamless operations and exceptional service delivery.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Representative Manager
Lockwood Africa LTD
Nairobi, Kenya
01.2018 - 12.2024
- Helping to understand customer needs and preferences.
- Answering customer questions about furniture,including make ,model,color options and warranties.
- Making recommendations and suggesting suitable furniture options.
- Driving up sales and profitability by proactively and reactively following up on leads.
- Create and maintain a professional,welcoming experience for clients.
- Properly maintain and update showroom displays.
Travel Consultant
Airwaves Tours Travel
11.2016 - 12.2017
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Preparing,reviewing and translating itinerary to clients for various destinations of interest.
Education
Galileo Basic Course
Travel Port
Nairobi, Nairobi Province, Kenya03-2017
Travel Consultancy
Kenya Utalii College
Nairobi, Nairobi Province, Kenya 04.2001 -
Certifiacte of Secondary Education - Kenya Certificate Of Secondary Education (KCSE)
Kiranga Secondary School
Murang'a, Murang'a District, Kenya 04.2001 -
Skills
- Ability to complete task given
- Good communication
- Up selling skills
- TIme management
- Customer Oriented
- Good Negotiator
Certification
Galileo Certificate Booking System
Timeline
Sales Representative Manager
Lockwood Africa LTD
01.2018 - 12.2024
Travel Consultant
Airwaves Tours Travel
11.2016 - 12.2017
Travel Consultancy
Kenya Utalii College
04.2001 -
Certifiacte of Secondary Education - Kenya Certificate Of Secondary Education (KCSE)
Kiranga Secondary School
04.2001 -
Galileo Basic Course
Travel Port
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