Cynthia Njoki
Nairobi,30
Summary
Adept at driving operational efficiency and enhancing customer engagement, I leveraged leadership and office supply management skills to elevate guest satisfaction and streamline processes. My proactive approach resulted in a notable increase in operational productivity and customer loyalty, showcasing my ability to deliver impactful results.
Overview
7
7
years of professional experience
Work History
Front Office Administrator
Beauty Tonight Hotel
01.2022 - 02.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information about reservations.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Front Office Administrator
The Reefs Resort & Club
03.2020 - 12.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information which is more of reservations
- Interacted with customers by phone, email, or in-person to provide information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
Assistant Hotel Manager-Intern
Fairmont Mara Safari Club
09.2019 - 01.2020
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared monthly resort audits for review.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Supervised team of 7 front desk agents and helped to resolve issues arising during shifts.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Planned and executed marketing activities to improve property brand and increase revenue.
Restaurant Supervisor
Poa Palace,
01.2017 - 01.2018
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Organized implementation of new banners, displays, and menus.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
Operations Assistant
Fairmont Mara Safari Club,
09.2018 - 01.2019
- Managed and maintained file system covering expenses, reports, and support documentation.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Developed strategies to streamline operational processes and reduce costs.
- Provided administrative support with accurate document preparation and data entry.
- Managed day-to-day department operations with effective workflow coordination.
Education
Associate of Science - Hospitality Administration And Management
International Hotel And Tourism Institute (lHTI
Nairobi, Kenya11.2021
High School Diploma -
Moi Equator. Girls High School
Nanyuki, Kenya12.2016
Skills
- Supply Inventory
- Office Supply Management
- File Organization
- Business Correspondence
- Document Management
- Meeting Coordination
- Scheduling appointments
- Operations Management
- Travel Arrangements
- Telephone reception
- Travel Coordination
- Calendar Management
- Leadership and supervision
- Inventory Management
- Expense Reporting
- Database Maintenance
- Document Scanning
- Customer Engagement
Timeline
Front Office Administrator
Beauty Tonight Hotel
01.2022 - 02.2024
Front Office Administrator
The Reefs Resort & Club
03.2020 - 12.2021
Assistant Hotel Manager-Intern
Fairmont Mara Safari Club
09.2019 - 01.2020
Operations Assistant
Fairmont Mara Safari Club,
09.2018 - 01.2019
Restaurant Supervisor
Poa Palace,
01.2017 - 01.2018
Associate of Science - Hospitality Administration And Management
International Hotel And Tourism Institute (lHTI
High School Diploma -
Moi Equator. Girls High School
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