Summary
Overview
Work History
Education
Skills
Accomplishments
Areas Of Interest
Bio Data
Swimming,reading, dancing.
Timeline
Generic

Cynthia Ngendo

Customer Care Agent/ Sales Representative
NAIROBI KENYA

Summary

To

Hiring Manager,

I am writing to express my interest in housekeeping position that is currently available at your firm. with 2 years experience in the field i can do exceptional work.

In additional adaptable, responsible and committed lady with good leadership qualities seeking a position which will enable me display my professional skills in Housekeeping, customer service, or a sales personnel.

My achievements attained are: certificate in sales and marketing,receptionist, basic italian course, first aid skills at st johns ambulance Nairobi Kenya and Driving certificate from AAR driving school kenya.

In my Current role Skills include, Spear heading sales activities and increased revenue by 60%, managed to do cleaning,laundry and protecting clients property and data in the air bnb. organizational skills and building customers royalty in customer service.

my career goal is to learn and experience new things by traveling international to gain diverse knowledge of the outside world work ethics and culture and meeting new people.

I am exited about this opportunity to bring my skills and expertise to your team business success. I believe my experience will make me a valuable asset to your organization.

please feel free to contact me anytime to schedule an interview.

Thank you for considering my application.


sincerely,

Cynthia Ngendo.

Overview

20
20
years of professional experience
12
12
years of post-secondary education

Work History

Customer Service

Trevicarn Suppliers
01.2021 - Current
  • Provided exceptional customer service, resolving disputes promptly and professionally.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Provided exceptional customer service, addressing concerns and explaining repair processes.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.

Housekeeping

Air Bnb
01.2016 - 12.2020
  • Conducted general housekeeping functions such as removing spills and organizing supplies.
  • Contributed to improving overall hotel ratings by consistently providing exceptional housekeeping services.
  • Maintained an organized work environment through diligent housekeeping and inventory management practices.
  • Coordinated with housekeeping staff to ensure timely room preparation for arriving guests.

Sales and Marketing

Kayworth International Company
01.2013 - 12.2015
  • Worked closely with sales and marketing teams to develop accurate technical documentation for new products, resulting in improved customer understanding and increased sales.

Sales & Marketing

Room Decor
01.2013 - 12.2015
  • Developed tailored marketing materials for promotional events or seasonal sales, highlighting key products at competitive prices.

IT Specialist & Assistance

TCyber Printing Hub
02.2009 - 03.2011

Receptionist

Housing Bloom Limited
09.2006 - 07.2008
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Sales assistance in the thrift Shop

Thomas Bernardo House
10.2005 - 01.2006

Education

Kenya Certificate of Secondary Education -

Consolata Girls Secondary School
Meru- Kenya
01.2001 - 01.2004

Kenya Certificate of Primary Education -

Materi Girls Centre Primary School
Meru- Kenya
01.1995 - 01.2004

Skills

  • Great communication skills
  • A happy, friendly personality
  • High level of attention-to-detail
  • Knowledgeable about current affairs
  • Maintains cleanliness & organize
  • Good customer service skills
  • Great time management and memory
  • Situational awareness
  • High Scene of Confidentiality
  • Customer care skills

Accomplishments

  • Certificate in First Aid from St. John Ambulance
  • Certificate in driving

Areas Of Interest

  • To manage my team to create profits for the company.
  • Identify prospects, maintain customer relationships and identify ways to grow the sales figures.
  • Create new clients and maintain the existing ones.
  • Welcoming Visitors and help them navigate the office.
  • Answering and make phone calls for the office.
  • Handling office mail correspondence.
  • Scheduling appointments.
  • Maintaining office orders and supplies.
  • Performing clerical tasks.
  • Maintaining records.

Bio Data

05/07/86, Female, Kenyan, English, Kiswahili, Basic Italian, 24822237

Swimming,reading, dancing.

I love interacting with others and working as a team. learning from others showing respect in work environment by following the company rules.

Timeline

Customer Service

Trevicarn Suppliers
01.2021 - Current

Housekeeping

Air Bnb
01.2016 - 12.2020

Sales and Marketing

Kayworth International Company
01.2013 - 12.2015

Sales & Marketing

Room Decor
01.2013 - 12.2015

IT Specialist & Assistance

TCyber Printing Hub
02.2009 - 03.2011

Receptionist

Housing Bloom Limited
09.2006 - 07.2008

Sales assistance in the thrift Shop

Thomas Bernardo House
10.2005 - 01.2006

Kenya Certificate of Secondary Education -

Consolata Girls Secondary School
01.2001 - 01.2004

Kenya Certificate of Primary Education -

Materi Girls Centre Primary School
01.1995 - 01.2004
Cynthia NgendoCustomer Care Agent/ Sales Representative