Cynthia Nduku
Customer Care Service
Machakos
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Receptionist/cashier
Athi River Medical Services
Machakos
02.2022 - Current
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Honsoft Technology Centre
Kajiado
03.2018 - 02.2019
Front Office Secretary
NC ROTICH AND COMPANY ADVOCATES
Machakos
04.2016 - 11.2016
Education
Certificate In Microsoft Office - Computer Packages
Ricatti Business College
Kitengela Kajiado County, Kenya 01.2016 - 02.2016
Kenya Certificate Of Primary Education -
Athi River Primary School
Athi River Machakos County,Kenya 01.2004 - 11.2011
Kenya Certificate Of Secondary Education -
Kyanda Secondary School
Machakos County, Kenya 01.2012 - 11.2015
Skills
Teamwork and Collaboration
Multitasking Abilities
Interpersonal Communication
Problem-Solving
Documentation and reporting
Customer Relationship Management
Money handling abilities
Recordkeeping strengths
Inbound Customer Service
Receiving support
Timeline
Receptionist/cashier
Athi River Medical Services
02.2022 - Current
Receptionist
Honsoft Technology Centre
03.2018 - 02.2019
Front Office Secretary
NC ROTICH AND COMPANY ADVOCATES
04.2016 - 11.2016
Certificate In Microsoft Office - Computer Packages
Ricatti Business College
01.2016 - 02.2016
Kenya Certificate Of Secondary Education -
Kyanda Secondary School
01.2012 - 11.2015
Kenya Certificate Of Primary Education -
Athi River Primary School
01.2004 - 11.2011