Cynthia Mwangi
Central Province
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Freelancer
Nairobi
03.2013 - Current
- As the first point of contact with clients, my affability fostered positive relationships, which encouraged clients to stay and make purchases of products.
- Strategically organized stockroom inventory according to gadget types to ensure efficient stock management and accessibility, while boosting customer sales through reduction of overstock of electronics in store.
- Collaborated with fellow sales team to achieve and exceed monthly sales targets.
- Managed delivery of customer products to their locations and offered after-sales services to address all post-sale inquiries.
Slot Attendant
Millionaires Casino
Nairobi
01.2020 - 10.2021
- Collected money from players and awarded winnings to prize winners.
- Resolved player complaints arising from misunderstandings over game rules and assisted with gaming machine functions and payouts.
- Patrolled gaming areas to ensure compliance with regulations and proper machine operation.
- Conducted regular audits of each machine's financial activity to ensure records were up-to-date.
- Addressed minor slot machine issues and recommended removal for further repair or replacement when needed.
Housekeeping Aide
Millionaires Casino
Nairobi
03.2017 - 03.2020
- Guaranteed work areas were kept neat and organized at all times, while adhering to safety regulations.
- Maintained high standards of cleanliness and orderliness throughout the building, including performing thorough cleaning tasks such as floor maintenance, carpet shampooing, and washing walls and glass surfaces.
- Ensured that all equipment was in proper working order before use.
Elderly Caregiver
Volunteer
Nairobi
07.2015 - 03.2017
- Responded quickly in emergency situations in a calm manner and administered medications according to prescribed instructions.
- Supported the patient with daily living activities, such as bathing, dressing, grooming, toileting, and eating, with meticulous care, prioritizing their comfort and well-being.
- Monitored vital signs and reported changes to medical team and helped patient to exercise in order to maintain proper body functions and increase strength.
Education
Certificate of Attendance - Hospitality
Parapet Hospitality And Business Institute
Nairobi05-2017
Driver Certification - Driver And Safety Teacher Education
Wings Driving School
Nairobi10-2013
Certificate of Completion - Computer And Information Sciences
Regional Centre For Tourism & Foreign Languages
Nairobi01-2006
Skills
- Inventory Control
- First aid and safety
- Patient Companionship
- Serving customer needs
- Interpersonal Skills
- Upholstery care
- Teamwork and Collaboration
Affiliations
- Hiking
- Cycling
- Traveler
- Music lover
Certification
- B-class, C-class and E-class driver certification
- Certificate in Computer Studies
Timeline
Slot Attendant
Millionaires Casino
01.2020 - 10.2021
Housekeeping Aide
Millionaires Casino
03.2017 - 03.2020
Elderly Caregiver
Volunteer
07.2015 - 03.2017
Sales Associate
Freelancer
03.2013 - Current
Certificate of Attendance - Hospitality
Parapet Hospitality And Business Institute
Driver Certification - Driver And Safety Teacher Education
Wings Driving School
Certificate of Completion - Computer And Information Sciences
Regional Centre For Tourism & Foreign Languages
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