Cynthia Mbuvi
Bank sales
Laikipia,Central
Summary
Dynamic and ambitious professional passionate about exploring the intricate relationships between individuals, businesses and policies that shape societies. Equipped with a solid foundation in leadership and marketing, consistently seeks impactful projects that advance gender equity, drive economic growth and foster meaningful connections. Committed to lifelong learning and cultural exchange, dedicated to creating transformative change in critical areas.
Overview
3
3
years of professional experience
Work History
Data Entry Officer
Kcb Bank Group
01.2026 - Current
- Leveraged comprehensive understanding of product/service portfolio to craft tailored solutions addressing unique client needschallenges.
- Assessed competitor activities and adjusted selling approaches accordingly to maintain a competitive edge in the market landscape.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Wrote reports outlining activities and sales.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Put together sales proposals and contracts.
- Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
- Attended monthly sales meetings and quarterly sales trainings.
Associate Sales Representative
Healthy Granola Foods
03.2023 - 03.2024
- Conducted product demonstrations to educate customers on features, benefits and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Community Service Intern
Saint Scholastica Hospital
09.2023 - 12.2023
- Assisted hospital staff in maintaining clean and sanitized patient areas.
- Helped with organizing medical supplies and ensuring essential items were readily available.
- Promoted hygiene best practices among patients and visitors to maintain a safe environment.
- Helped patients and visitors navigate the hospital, ensuring a welcoming and efficient experience.
- Organized and managed patient records under supervision, ensuring accurate documentation.
- Assisted in the hospital kitchen with meal preparation, ensuring dietary guidelines were followed.
Associate Customer Service Representative
Kouture Designs Kenya
01.2022 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Bachelor of arts International Relations - Peace and Conflict studies
United States International University - Africa (USIU)
Nairobi10.2024
High School Diploma -
Makueni Girls High School
Makueni11-2019
Skills
- Analytical Research Skills
- Microsoft Office Proficiency
- Multicultural Communication
- Conflict Resolution
- Digital Marketing Strategy
- Inquisitive Mindset
- Effective Time Management
- Analytical Problem-Solving
- Collaborative Teamwork
- Strategic Decision Making
- Customer Satisfaction Analysis
Accomplishments
- Community Service: Completed 99 hours of volunteer work at St. Scholastica Uzima Hospital, assisting in patient care, administration, hygiene, and meal service.
- Led Fundraising Initiatives: Successfully raised the highest amount in two major fundraising efforts—one for a local church parish and another for children with heart disease—through strategic planning, community engagement, and sales of proformas.
- Charity Run Participant: Actively participated in a charity run supporting children with heart disease, contributing to awareness and fundraising efforts for their medical care.
Languages
Swahili
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Hobbies and Interests
- Volunteering
- Environmental sustainability
- Gender equity
- Travel and cultural exchange
- Global marketing
Referrals
• Martin Mugambi-Head of CASB Secretariat +254728142405
• John Riungu- Course Advisor USIU Africa +254734856489
• Mwende Maingi- CEO Healthy Granola and Kouture designs +254728948562
Timeline
Data Entry Officer
Kcb Bank Group
01.2026 - Current
Community Service Intern
Saint Scholastica Hospital
09.2023 - 12.2023
Associate Sales Representative
Healthy Granola Foods
03.2023 - 03.2024
Associate Customer Service Representative
Kouture Designs Kenya
01.2022 - 07.2022
Bachelor of arts International Relations - Peace and Conflict studies
United States International University - Africa (USIU)
High School Diploma -
Makueni Girls High School