CYNTHIA MBANGA
Summary
Passionate and dedicated PR and communication expert with extensive experience. Organized Client Coordinator with proven experience in managing client relationships, coordinating projects, and improving operational efficiency. Strengths include strong problem-solving skills, proficiency in customer service, and ability to multi-task effectively. Have made significant contributions to previous employers by enhancing client satisfaction levels and streamlining internal processes.
Overview
6
6
years of professional experience
Work History
Client Coordinator
ACTRIV Healthcare
Nairobi
01.2025 - Current
- Managed schedules and appointments for multiple medical practitioners effectively.
- Collaborated with other departments within the organization to resolve facility complaints quickly.
- Maintained accurate records in applicant tracking systems for compliance purposes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted reference checks for prospective employees.
Digital Marketer
MACAU ENTERTAINMENT LTD
05.2024 - 12.2024
- Ran social media campaigns on Instagram and Facebook for the company products
- Obtained valuable leads and gained a higher ROI
- Connected with the target audience and drove engagement to the platforms
- Created campaign posters and videos using Canva, Capcut and Pixlar
- Monitored Marketing strategies and analyzed data
Customer Service Representative
SALIX DATA AFRICA LTD
08.2022 - 05.2024
- Utilized cutting-edge technologies to efficiently process insurance payments for companies, improving their operational efficiency.
- Tracked key performance metrics using data analysis to optimize overall business revenue
- Enhanced team collaboration to ensure that targets were met by at least 95% daily rate.
- Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores.
- Updated account information to maintain customer records using the CRM system.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Communication and Branding Assistant
NISAM EDGE LTD
01.2022 - 07.2022
- Managed social media accounts and implemented digital marketing strategies, increasing online engagement.
- Assisted in the development and execution of brand awareness campaigns, resulting in a 15% increase in brand recognition.
- Conducted market research and analyzed customer feedback to identify key market trends and provide recommendations for product improvements
- Offered technical support and troubleshot issues to enhance office productivity.
Public Relations Intern
ALPHA INTERNATIONAL-KENYA
02.2020 - 06.2020
- Assisted in organizing and managing PR events, ensuring smooth execution and positive media coverage
- Developed media kits, effectively communicating key messages to the target audience
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Education
Bachelor of Arts - International Relations and Diplomacy
Catholic University of Eastern Africa
Kenya01.2022
Diploma - International Relations
Strathmore University
Nairobi, Kenya01-2019
Certificate - Computer Packages
AIC Nairobi Training College
Nairobi, Kenya06.2018
Skills
- Brand Representation
- Customer Relations
- CRM System Proficiency
- Report Preparation
- Media communication
- Conflict Resolution
- Leadership
- Digital marketing
Volunteer Experience
CITAM Woodley Church, Sunday school teacher, 2019 - Current, Helping Impact the next generation by helping them grow their interpersonal skills, empathy and build their collaborative skills.
References
Available upon request
Timeline
Client Coordinator
ACTRIV Healthcare
01.2025 - Current
Digital Marketer
MACAU ENTERTAINMENT LTD
05.2024 - 12.2024
Customer Service Representative
SALIX DATA AFRICA LTD
08.2022 - 05.2024
Communication and Branding Assistant
NISAM EDGE LTD
01.2022 - 07.2022
Public Relations Intern
ALPHA INTERNATIONAL-KENYA
02.2020 - 06.2020
Bachelor of Arts - International Relations and Diplomacy
Catholic University of Eastern Africa
Diploma - International Relations
Strathmore University
Certificate - Computer Packages
AIC Nairobi Training College