Cynthia Lwaya

ICT Officer

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Work History

IT support technician

Acorns Investments Ltd.

2 2022 - Current

Configure and maintain the organizations internal computer network
Networking and system administration and trouble shooting
Identify, troubleshoot, solve and document network connectivity and performance issues
Install, configure and maintain network hardware
Setting up new users at their work stations
Software activation and installing maintaining and upgrading
Provide Technical support across the company
Ensure that the computer, Operating Systems and software stay up to date
Handling the call Centre system (vicidial.3cx, five 9, smart collect)
Mange ICT inventory
Supervisory role ensuring all employees adhere to the rules put in place
Liaise with top-level management in carrying out risk and control management
Carry out operational role of acquiring tenders from new clients
Manage the financial systems: QuickBooks, B2C MPESA….

IT support technician

Ministry of Lands and Physical Planning

8 2021 - 01.2022

Offer IT support
Configure and maintain the organizations internal computer network
Assisted in coming up with objectives of an asset management system to make sure it fulfilled its usefulness
Participate in training public officers on using new software and systems
Installed, configured and maintained computers
Issuing biometric cards and registering biometric data for officers.

Education

Bachelors of Business and Information Technology -

Dedan Kimathi University

05.2018 - 05.2021

KCSE - undefined

Kenya National Examinations Council

02.2014 - 05.2017

Skills

Problem solver: Has the ability to learn and apply newly learned skills in a very short time This is attributed to the good skill in googling solutions

Fast learner: Able to grasp new concepts quickly with an excellent capacity to retain new things and assimilate new ideas efficiently

Relationship Building and teamwork: Collaborates effectively and efficiently with others in deadline-driven environments Member of the ICT department in the Ministry of Lands and Physical Planning that oversees all networks and Software systems run smoothly

Reliable and trustworthy - skillfully handles confidential and sensitive documents

Solutions-driven - enacts forward and critical thinking strategy's ability to drive success

Technical expertise-Experience in providing technical expertise for IT network design, implementation, optimization and upgrade

Troubleshooting- Ability to troubleshoot and fix the problems in a speedy manner and by so doing can keep the system up to date at all times

Solutions-driven - enacts forward and critical thinking strategies ability to drive success

COMPUTER APPLICATION: MS WORD, EXCELPOWERPOINT

COMPUTER NETWORKING: Configuration, Troubleshooting

OPERATING SYSTEM: Windows

Database MySQL

Other Experiences

VOLUNTEER WORK, 06/2021, Present, Brightside Community

References

Madam Caroline Jomo, Senior Head of ICT, Ministry of Lands and Physical Planning, 0706491688
Mr. David Kimani, Senior Accountant, Acorns Investment, 0707576508

Timeline

Bachelors of Business and Information Technology -

Dedan Kimathi University

05.2018 - 05.2021

KCSE - undefined

Kenya National Examinations Council

02.2014 - 05.2017

IT support technician

Acorns Investments Ltd.

2 2022 - Current

IT support technician

Ministry of Lands and Physical Planning

8 2021 - 01.2022