Summary
Work History
Education
Skills
Other Experiences
References
Timeline
Generic

Cynthia Lwaya

ICT Officer

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Work History

IT support technician

Acorns Investments Ltd.
2 2022 - Current
  • Configure and maintain the organizations internal computer network
  • Networking and system administration and trouble shooting
  • Identify, troubleshoot, solve and document network connectivity and performance issues
  • Install, configure and maintain network hardware
  • Setting up new users at their work stations
  • Software activation and installing maintaining and upgrading
  • Provide Technical support across the company
  • Ensure that the computer, Operating Systems and software stay up to date
  • Handling the call Centre system (vicidial.3cx, five 9, smart collect)
  • Mange ICT inventory
  • Supervisory role ensuring all employees adhere to the rules put in place
  • Liaise with top-level management in carrying out risk and control management
  • Carry out operational role of acquiring tenders from new clients
  • Manage the financial systems: QuickBooks, B2C MPESA….

IT support technician

Ministry of Lands and Physical Planning
8 2021 - 01.2022
  • Offer IT support
  • Configure and maintain the organizations internal computer network
  • Assisted in coming up with objectives of an asset management system to make sure it fulfilled its usefulness
  • Participate in training public officers on using new software and systems
  • Installed, configured and maintained computers
  • Issuing biometric cards and registering biometric data for officers.

Education

Bachelors of Business and Information Technology -

Dedan Kimathi University
05.2018 - 2021.05

KCSE - undefined

Kenya National Examinations Council
02.2014 - 2017.05

Skills

Problem solver: Has the ability to learn and apply newly learned skills in a very short time This is attributed to the good skill in googling solutions

Other Experiences

VOLUNTEER WORK, 06/2021, Present, Brightside Community

References

  • Madam Caroline Jomo, Senior Head of ICT, Ministry of Lands and Physical Planning, 0706491688
  • Mr. David Kimani, Senior Accountant, Acorns Investment, 0707576508

Timeline

Bachelors of Business and Information Technology -

Dedan Kimathi University
05.2018 - 2021.05

KCSE - undefined

Kenya National Examinations Council
02.2014 - 2017.05

IT support technician

Acorns Investments Ltd.
2 2022 - Current

IT support technician

Ministry of Lands and Physical Planning
8 2021 - 01.2022

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Cynthia LwayaICT Officer