Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Cynthia Kimanthi

Nairobi, Nairobi Province

Summary

Dynamic Team Manager at CCI Global with a proven track record in performance coaching and operational excellence. Enhanced team morale through innovative engagement strategies and improved client satisfaction by effectively managing expectations. Skilled in problem-solving and customer relations, consistently exceeding performance metrics while fostering a collaborative work environment.

Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.

Overview

2
2
years of professional experience

Work History

Team Manager

CCI Global
07.2024 - Current
  • Ensure compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Streamline communication channels for increased efficiency in project execution and decision-making processes.
  • Lead employee relations through effective communication, coaching, training, and development.
  • Improve overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Managing client expectations, attending client meetings and presenting in business reviews

Contact Center Representative

CCI Global
06.2023 - 07.2024
  • Reduced handle time by quickly identifying customer needs and providing accurate information.
  • Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.
  • Facilitated conflict resolution between customers and other departments when necessary, ensuring satisfactory outcomes for all parties involved.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.

Education

BBA - Procurement And Logistics Management

KCA
Nairobi, Nairobi Province, Kenya
11-2025

Skills

  • Performance coaching
  • Operational excellence
  • Customer focus
  • Employee scheduling
  • Employee engagement
  • Customer service
  • Problem-solving
  • Time management
  • Team leadership
  • Customer relations
  • MS office

Languages

English

Additional Information

Referees

Mary Anne Watenga

0702742800

Samuel Kamande

0735557228

Timeline

Team Manager

CCI Global
07.2024 - Current

Contact Center Representative

CCI Global
06.2023 - 07.2024

BBA - Procurement And Logistics Management

KCA

Similar Profiles

CREATE PROFILE
Cynthia Kimanthi