CYNTHIA KANYIRI MUNGERIA

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, the ability to handle multiple tasks simultaneously, and a proven track record of consistently improving operational processes to enhance the overall customer experience.

Collaborative professional possessing a driven, dynamic personality. Successfully generated qualified opportunities for the sales team by performing prospecting activities such as cold calling, mass mailings, and social media sourcing. Committed to exceeding monthly, quarterly, and annual pipeline goals.

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.

AIESEC, Partnership Development Officer

Fostered alliances and partnerships with external institutions to fund the organization; created long-term relationships; organized meetings with partner organizations to negotiate deals and create value propositions; coordinated campaigns for partners; led the team in creating partnerships; liaised with team members to execute revenue streams

World Youth Alliance, Africa - Regional Volunteer

Managed the organization's Twitter account, scheduling engaging content and increasing follower engagement; prepared and implemented the Human Dignity Curriculum (HDC) program for partner schools, utilizing technical skills to create interactive and impactful lessons; represented the organization in a collaboration meeting with the National AIDS Control Council (NACC), showcasing strong communication and negotiation skills; planned and executed virtual and physical training sessions for Maisha Youth, utilizing technical skills to deliver engaging and informative sessions

Missionaries of Charity Mother Teresa Home

Collaborated with the sisters in community service, providing essential food to slum dwellers, showcasing the ability to handle sensitive information, and registered community members for donations based on needs, demonstrating budgeting skills; assisted caregivers in nurturing children with special needs, ensuring their well-being and development; aided kindergarten teachers in preparing homework, fostering a conducive learning environment Helped mothers care for infants and toddlers, offering support and guidance Mentored high school girls, empowering them to overcome challenges and achieve their goals.

I was on the founding committee of Kreate A New Earth as the treasurer Collaboratively spearheaded the formation of Kreate a new earth in a team of four people, with an aim to promote environmental sustainability and promote SDG 13

Succeeded in the mobilization, the recruitment process led to a successful recruitment and the acquisition of over twenty members, which facilitated the registration of the organization with relevant authorities

Composed key organization documents, including the mission, vision of the organization, and key policies

Organized and prepared events, including the monthly organizational meeting, tree planting initiatives, and member meetups

Managed the organization's cash inflows and outflows, and cash flows with precision, maintaining accurate records, and ensuring legal compliance