Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Sheila chepkorir
Timeline
CustomerServiceRepresentative

Cynthia Chepngetich

Summary

Dynamic Customer Service Representative with a proven track record at Kenya Commercial Bank, excelling in complaint resolution and account management. Adept at utilizing CRM software and online banking tools to enhance customer satisfaction. Recognized for strong problem-solving abilities and effective communication, fostering loyalty and trust among clients.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education

Work History

Customer Service Representative

Kenya commercial Bank
Nairobi, Kenya
02.2021 - Current
  • Assisted customers with account inquiries and service requests.
  • Guided clients through online banking tools and features.
  • Resolved customer complaints to enhance satisfaction and loyalty.

Customer Care Representative

Safaricom KPLC
Nairobi, Kenya
09.2018 - 01.2021
  • Handled customer inquiries via phone and email efficiently.
  • Resolved complaints by actively listening and providing tailored solutions.
  • Documented customer interactions accurately in internal systems.

Education

Bachelor of Science - Agricultural Economics

Laikipia University
Nairobi, Kenya
09.2013 - 12.2017

Moi Forces Academy- Lanet
Nakuru, Kenya

Skills

  • Account management
  • Online banking tools
  • Complaint resolution
  • CRM software
  • Data entry
  • Customer relationship management
  • Service request handling
  • Quality assurance
  • Process improvement
  • Attention to detail
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Active listening
  • Courteous demeanor
  • Strong teamwork
  • Support case resolution
  • Customer consulting
  • Microsoft Excel

Languages

English
First Language
Swahili
Beginner (A1)
A1

Accomplishments

I have received awards for being a best performance in growing of bank deposits through promoting online banking tools.

Sheila chepkorir

+254711221812

Timeline

Customer Service Representative

Kenya commercial Bank
02.2021 - Current

Customer Care Representative

Safaricom KPLC
09.2018 - 01.2021

Bachelor of Science - Agricultural Economics

Laikipia University
09.2013 - 12.2017

Moi Forces Academy- Lanet

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Cynthia Chepngetich