CRISPIN ODUOR OWUOR

Results-driven Laundry Manager and Housekeeper with over 20 years of experience in streamlining laundry and housekeeping operations in luxury hospitality environments. Skilled at leading large teams, implementing innovative strategies, and achieving measurable outcomes in service delivery, guest satisfaction, and operational excellence. Renowned for reducing operational costs through energy-efficient initiatives, optimizing team structures, and maintaining quality standards. Proficient in policy development, cross-functional collaboration, and community-driven CSR initiatives. Recognized for leadership excellence and successful hosting of high-profile guests.

• Operational Efficiency: Reduced laundry power and water consumption by 30% through the implementation of cold temperature wash technology, prolonging linen lifespan by 20%.
• Cost Optimization: Achieved a 40% reduction in manning costs by transitioning to an 80% outsourced laundry team while maintaining quality and productivity.
• Revenue Growth: Conducted guest laundry price comparisons, leading to a 10% price increment and increased revenue without impacting guest satisfaction.
• Community Impact: Spearheaded the "Soap for Hope" CSR initiative in partnership with Diversey, repurposing used guest soap to improve the lives of underserved communities.
• Leadership: Led teams of up to 50 employees, fostering collaboration, conducting targeted training programs, and reducing guest complaints by 70%.
• Quality Improvements: Reduced out-of-service and out-of-order rooms by 70% through targeted internal quality audits and timely housekeeping interventions.