CRISPIN ODUOR
Nairobi
Summary
Cost containment in line with business
Guest satisfaction
Improved efficiency in laundry and housekeeping operations
Coordinated both laundry and housekeeping operations
90% achievement team leave management
Targeted quality audits for both laundry and rooms
Bi-annual performance reviews
CSR activities to help the community
Improved scores in employee engagement survey
Cross training in housekeeping operations
Review of policies and standard operating procedures
Uniform quality spot checks to ensure staff are presentable
Bi-annual linen inventory
Transition of laundry team to rooms
Pre opening team at Villa Rosa Kempinski
Training
Successful hosting of USA president
Departmental trainer Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Laundry Manager
Villa Rosa Kempinski
10.2023 - 01.2025
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Maintained safety practices at all times to protect personnel and laundry loads.
Assistant Laundry Manager
Villa Rosa Kempinski
11.2018 - 10.2023
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
Laundry Supervisor
Villa Rosa Kempinski
06.2013 - 11.2018
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Laundry Operator
Sankara
08.2012 - 05.2013
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Assisted with unloading and loading customer laundry items.
Laundry Operator
Hilton Hotel
03.2001 - 09.2011
Education
Certificate Of Technical Studies - Laundry And Drycleaning Technology
Kenya Utalii College
09.2007
C+ - Kenya Certificate of Secondary Education
Ramba Boys High School
Siaya02.1997
Skills
- Scheduling coordination
- Budgeting and cost control
- Energy efficiency
- Health and safety compliance
Contact - Phone
+254 729 450 111
Additional Information
Certificates of Merit
National Competitions for Tourism Industry Employees (Laundry and Dry cleaning Category)
Apr 2002 - Second best overall position
Dec 2005 - First overall position
Mar 2005 - Best overall position
Certification
Supervisory modules training - Villa Rosa Kempinski
Food safety management system (ISO 22000-2018) - Villa Rosa Kempinski
Train the Trainer course - Hilton University
First Aid course - St John Ambulance
Mastering the art of service - Hilton Nairobi
Refresher course in Laundry and Dry- Cleaning Techniques - Kenya Utalii
College
Refresher course in Customer Care - Kenya Utalii College
Leadership course - Hilton Hotel
Job skills certification course - Hilton Nairobi
HACCP awareness training - Intex Management Services
Problem solving Training programme - Hilton Nairobi
Customer Care training programme - Hilton Nairobi
Preliminary laundry course - DiverseyLever
Advanced laundry course - DiverseyLever
E- learning courses - Hilton University
Languages
English
Bilingual or Proficient (C2)
Kiswahili
Bilingual or Proficient (C2)
Timeline
Laundry Manager
Villa Rosa Kempinski
10.2023 - 01.2025
Assistant Laundry Manager
Villa Rosa Kempinski
11.2018 - 10.2023
Laundry Supervisor
Villa Rosa Kempinski
06.2013 - 11.2018
Laundry Operator
Sankara
08.2012 - 05.2013
Laundry Operator
Hilton Hotel
03.2001 - 09.2011
Certificate Of Technical Studies - Laundry And Drycleaning Technology
Kenya Utalii College
C+ - Kenya Certificate of Secondary Education
Ramba Boys High School
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