Craven Atsiaya
Nairobi
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Business Development Manager
EBC Financial Markets
09.2024 - Current
- Generating new business with marketing initiatives and strategic plans.
- Reaching out to potential customers via telephone, email, and in-person inquiries.
- Negotiating and closed long-term agreements with new clients in assigned territory.
- Increasing client base by identifying new business opportunities and cultivating strong relationships.
- Marketing the brand for bigger outreach.
Business Development Executive
Hot Forex Markets
10.2023 - Current
- As a BD at HFM, my roles are;
- Ensuring business continuity by managing affiliate partners.
- Sourcing for new business.
- Holding partnership meetings and trainings.
- Organizing seminars and handling forex analysis and interviews.
Senior Account Manager
EGM Securities Ltd
10.2022 - 09.2023
- Currently my roles included but not limited to;
- Maintaining strong business relationships with new and existing clients.
- Establishing new business.
- Driving revenue growth through account profitability and customer satisfaction.
- Managing, reviewing and delivering client solutions for different needs.
- Keeping detailed records of sales or other business transactions.
Call Center Team Leader
M-Kopa Solar Kenya Ltd
09.2017 - 10.2022
- At M-Kopa, I have hands on various teams and the duties are as follows.
- Call center team management.
- Coaching, mentoring, and training.
- Agent Leave Management.
- Field Sales team support.
- Device Operations.
- Carrying out performance presentations.
- Compilation and analysis of daily, weekly, and monthly call center and sales performance.
- Recruitment.
Call Center Sales Team Leader
Upward Bound Kenya Ltd
07.2017 - 09.2017
- I oversaw the starting of call center department at upward Bound limited and I handled the tasks below.
- Cold calling for Security company sales.
- Call Center management.
- Liaising with the client's IT department to for system issues escalations.
- Call Center call Quality management.
- Workforce management.
- Coaching, mentoring and training.
- Performance reporting and team appraisals.
- Sales team recruitment.
Customer Service agent/Cashier/Sales agent
Multichoice Kenya Ltd
04.2014 - 01.2017
- Worked in both the call center and at the company banking halls in the following capacities.
- Customer Service at the Multichoice call center.
- Responding to customer queries on social media.
- Posting adverts on social media.
- Decoder service agent at MCK branches.
- Cashiering at MCK banking branches.
- Sales.
Customer Service Representative
Career Directions Ltd
01.2013 - 03.2014
- Outsourced to the client, Multichoice Kenya Limited as a customer service representative where I handled inbound calls and decoder service.
Customer Experience Representative
Horizon Contact Centers Ltd
04.2011 - 11.2012
- Outsourced to our client the Yu Mobile Kenya Limited as a customer service agent at the Yu Mobile call center
- Did customer liaison via inbound calls.
Research Assistant
S.B.O Research Kenya Ltd
4 2008 - 10.2010
- Did Market Research and duties were as follows.
- Research field work.
- Online research on various research projects.
- Carrying out In Depth Interviews.
- Carrying out Mystery Shopping.
- Research Team Leader.
Education
Financial Analyst Short Course -
Corporate Institute of Finance
07.2022 - 09.2022
Research Training - undefined
Marketing and Social Research Association
10.2010 - 03.2011
High School Education - undefined
02.2003 - 11.2006
Primary School Education - undefined
Huruma Primary School
01.1994 - 11.2002
Skills
Microsoft tools skills
Leadership
Project Management
Sales and Marketing
Honesty
Diligent and organized
Punctual
Flexible
Team player
Accomplishments
- Participated in creating a new sales structure at M-Kopa Solar Kenya through tele sales that saw our sales increase by 40% for our new line products- Smartphones.
- Helped implement a training curriculum for customer service and sales teams that improved our customer satisfaction rates to and sales.
- Championed for collaboration and quick issue escalation process between marketing and customer service team that reduced our issue resolution time by 50%.
- Worked with the marketing team and came up with sales campaigns that boosted sales.
Personal Information
- Date of Birth: 06/23/87
- Gender: Male
- Nationality: Kenyan
References
- Beverlyne Agani, Call Center Manager, Koko Networks kenya Ltd, +254723526888
- Munaweza Muleji, Director, Upward Bound Consulting, +254721912276, munawezamuleji@upwardboundkenya.org
- Winfridah Mongina Jumah, Account Manager, Multichoice Kenya Limited, +254710408071, winfridah.jumah@ke.multichoice.com
Languages
Swahili
English
Timeline
Business Development Manager
EBC Financial Markets
09.2024 - Current
Business Development Executive
Hot Forex Markets
10.2023 - Current
Senior Account Manager
EGM Securities Ltd
10.2022 - 09.2023
Financial Analyst Short Course -
Corporate Institute of Finance
07.2022 - 09.2022
Call Center Team Leader
M-Kopa Solar Kenya Ltd
09.2017 - 10.2022
Call Center Sales Team Leader
Upward Bound Kenya Ltd
07.2017 - 09.2017
Customer Service agent/Cashier/Sales agent
Multichoice Kenya Ltd
04.2014 - 01.2017
Customer Service Representative
Career Directions Ltd
01.2013 - 03.2014
Customer Experience Representative
Horizon Contact Centers Ltd
04.2011 - 11.2012
Research Training - undefined
Marketing and Social Research Association
10.2010 - 03.2011
High School Education - undefined
02.2003 - 11.2006
Primary School Education - undefined
Huruma Primary School
01.1994 - 11.2002
Research Assistant
S.B.O Research Kenya Ltd
4 2008 - 10.2010
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