Constance Mapenzi Jali

Key Responsibilities/Achievements

• Coordinated with cross-functional teams to ensure project requirements were met, enhancing interdepartmental collaboration and efficiency.
• Facilitated field operations through supervision and direction of field personnel by conducting twice-a-week spot checks
• Cultivated a positive work environment, addressing team concerns promptly and encouraging open communication.
• Maintained excellent knowledge of trends and advancements to inform strategic decisions.
• Established clear performance metrics for field operations, enabling better tracking of progress and areas for improvement.
• Evaluated team performance to identify areas for development and implement targeted training programs, boosting overall skill levels.
• Led the team's weekly meetings to discuss project progress, challenges, and strategies for improvement, fostering a culture of continuous learning and adaptation.
• Optimized team performance through ongoing coaching, training, and development initiatives.
• Adapted project plans in response to unforeseen challenges, minimizing disruptions and keeping projects on track.
• Tracked key performance indicators on a biweekly basis and enforced quality control measures
• Successfully led the team to commit funds to the extremely poor in Kilifi through effective project management and process improvement
• Led a high-performing team of up to 10 Field Officers by fostering a bottom-up candid culture which improved team morale
• Participated in making important decisions using a data-driven and evidence-based approach
• Helped build strategic partnerships with other development actors to promote cross-agency learning
• Participated in the scale-up of field operations through the hiring and onboarding of field officers
• Worked collaboratively with the creative Content team to showcase the impact of the project.
• Ensured timely management of unexpected adverse events, by adopting a continuous risk assessment approach
• Hosting and onboarding in-country and global shared services staff of different levels.
• Close coordination with the safeguarding focal point person to facilitate training on safeguarding and compliance policies
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Key Responsibilities/Achievements

• Developed strong relationships with stakeholders, fostering trust and open lines of communication during the project cycle.
• Contributed to project success by actively participating in planning sessions, and providing essential input based on field experience.
• Supported the implementation of continuous process improvement to ensure an efficient and effective decision-making process for our project deliverables
• Collecting high-quality data to ensure project efficiency based on predetermined program metrics
• Successfully participated in the enrollment of the >30000 targeted beneficiaries according to the safeguarding guidelines
• Provided timely updates on potential risks to help expedite risk management
• Performed customer service by making approximately 80 a-day calls using the call center platform and responding to customer queries on the hotline.

Responsibilities/Achievement

• Conducting community outreaches and carrying out community sensitization as required.
• Conducted youth empowerment through monthly discussions on issues that affect them such as violence extremism
• Supporting front office operations and other assigned duties
• Coordinated with staff members to ensure program objectives were met efficiently and effectively.
• Served as an ambassador for the organization at community events, networking with potential partners and supporters.
• Facilitated team-building exercises among volunteers, fostering stronger working relationships with other members

Key Responsibilities/ Achievements

• Built strong relationships with partners and stakeholders, fostering a collaborative environment for program success.
• Facilitated workshops and training sessions, enhancing participant skills and knowledge in key areas.
• Reporting to program manager by reviewing paralegal reports and compiling monthly reports
• Negotiated contracts with vendors and service providers, securing favorable terms that contributed positively toward achieving budgetary objectives.
• Collaborated with cross-functional teams to ensure smooth communication and effective resource allocation.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Developing concept notes for resource mobilization and securing grants

Key Responsibilities/ Achievements

• Performing front office duties that include receiving and making official calls, contacting service providers, directing clients to respective offices, and overseeing staff welfare and office cleanliness
• Offering psychological support to clients on need
• Screening clients and handling human rights complaints and making daily updates in the complaints management system
• Working closely with civil society groups by co-chairing monthly meetings to foster human rights protection
• Participated in meetings on behalf of the Kenya National Commission on Human Rights

Key Responsibilities/ Achievements

• Built strong relationships with partners and stakeholders, fostering a collaborative environment for program success.
• Facilitated workshops and training sessions, enhancing participant skills and knowledge in key areas.
• Reporting to the program manager by reviewing paralegal reports and compiling monthly reports
• Negotiated contracts with vendors and service providers, securing favorable terms that contributed positively toward achieving budgetary objectives.
• Collaborated with cross-functional teams to ensure smooth communication and effective resource allocation.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Developing concept notes for resource mobilization and securing grants

Key Responsibilities/ Achievements

• Performing front office duties that include receiving and making official calls, contacting service providers, directing clients to respective offices, and overseeing staff welfare and office cleanliness
• Offering psychological support to clients in need
• Screening clients and handling human rights complaints and making daily updates in the complaints management system
• Working closely with civil society groups by co-chairing monthly meetings to foster human rights protection
• Participated in meetings on behalf of the Kenya National Commission on Human Rights