Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
COLLINS WANDERA

COLLINS WANDERA

Ngong, Kajiado District

Summary

Motivated ICT professional and tutor with hands-on experience supporting cyber café operations across Ngong Hills, Kimuka, and Ewuaso Oonkidong’i. Skilled in troubleshooting hardware and software systems—including Huawei routers, printers, and Windows PCs—and delivering targeted digital services like CV editing, data entry support, and online job applications. Passionate about empowering communities through digital literacy: have trained diverse learners in Microsoft Office, internet use, and document formatting, issuing recognized certificates upon completion. Known for patient instruction, customer care excellence, and a deep commitment to bridging the digital divide in underserved areas. Seeking opportunities to apply these strengths in NGO, training, or international development settings.

Overview

3
3
years of professional experience

Work History

Cyber Cafe Attendant

JUVI SOLUTIONS
02.2023 - Current
  • 🛠️ Provided hardware and software support, including PC troubleshooting, printer setup, and Huawei router security optimization.
  • 📄 Assisted clients with digital services—CV editing, online job applications (especially for NGO and overseas roles), document scanning, and printing.
  • 📚 Trained students and jobseekers in core ICT skills including:
    Microsoft Word, Excel, and PowerPoint
    Internet navigation and email usage
    Data entry accuracy, speed, and formatting best practices
  • 🎓 Developed structured short courses in Computer Packages and Data Entry, tailored to local job market needs, with formal certificates issued upon completion.
  • 👨‍🏫 Offered personalized coaching to learners of all ages—especially youth preparing for employment—emphasizing hands-on practice and real-world application.
  • 🔒 Enhanced client digital literacy, guiding safe browsing habits and basic cybersecurity awareness.
  • 📊 Maintained service logs, inventory, and daily cash reconciliation while delivering courteous and responsive customer care.
  • 💡 Provided technical support to clients, including basic troubleshooting, printing, scanning, and internet navigation.
  • 🔐 Monitored network usage, CCTV survaillance and maintained system security protocols to ensure safe and efficient operations.
  • 🌐 Assisted customers with Network and PC configurations and overseas opportunities.
  • 💬 Delivered excellent customer service by guiding first-time users with patience and clarity.
  • 📈 Maintained usage records and contributed to daily cash reconciliation and inventory tracking.
  • 🔄 Ensured the café was clean, organized, and all equipment (PCs, routers, printers) operated at optimal levels.
  • Provided training to new staff members, sharing best practices for maintaining high standards of performance within the role.
  • Gained repeat business from satisfied customers by delivering exceptional service consistently during their visits.
  • Streamlined daily operations for increased efficiency through effective time management and prioritization of tasks.
  • Implemented measures to maintain computer security, safeguarding both company assets and customer privacy during online activities.
  • Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.

Security Guard

ACCESS SECURITY
09.2022 - 01.2023
  • 🎥 CCTV Surveillance & Monitoring Skilled in operating and monitoring closed-circuit television systems to detect and respond to suspicious activity.
  • 🚪 Access Control Management Experienced in regulating entry and exit points, verifying credentials, and enforcing site-specific security protocols.
  • 👁️ Visual Observation & Patrolling Conducted regular foot patrols to ensure safety, identify hazards, and maintain a visible security presence.
  • 🧠 Incident Response & Reporting Able to assess threats calmly and respond effectively; proficient in writing clear, detailed incident reports.
  • 🗣️ Communication & Conflict Resolution Maintained professional interactions with staff and visitors; de-escalated tense situations with tact and firmness.
  • 🔒 Asset Protection Protected premises, equipment, and personnel from theft, vandalism, and unauthorized access.
  • 🧯 Basic Safety & Emergency Awareness Familiar with fire extinguisher use, emergency evacuation procedures, and first-level response to accidents.
  • 📱 Radio & Surveillance Equipment Handling Operated walkie-talkies, control room intercoms, and other monitoring devices with precision.
  • 👮‍♂️ Adherence to Legal & Ethical Standards Maintained integrity, confidentiality, and followed company and local security guidelines at all times.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Cleaner

BUNGOMA COUNTY GOVERNMENT
06.2022 - 08.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.

Education

Computer Science

UNIVERSITY OF THE POEPLE
CARLIFORNIA
06-2028

No Degree - PROFESSIONAL CERTIFICATE IN DATA ANALYTICS

COUSERA
ONLINE
08-2024

No Degree - English-as-a-Second-Language Education

ALISON
ONLINE
12-2023

High School Diploma -

KOLANYA BOYS HIGH SCHOOL
BUSIA,KENYA
10-2021

Skills

  • Computer Packages Training (Word, Excel, PowerPoint, Internet navigation), Staff Training & Mentorship
  • Data Entry & Document Formatting (using MS Office tools)
  • CCTV Monitoring & Control Room Surveillance
  • Hardware & Network Troubleshooting (PCs, printers, Huawei routers)
  • Cybersecurity Awareness & Safe Browsing Practices
  • Recruitment Process Support & CV Editing
  • Workshop Facilitation & Digital Literacy Outreach
  • Access Control & Gatekeeping, Patrols & Incident Reporting
  • Safety Procedures & Emergency Awareness, Asset Protection & Surveillance Technology Use
  • Business Planning & Branding (eg, executive barber shop concept)
  • Customer Service & Client Relations
  • Inventory, Cash Handling & Operational Oversight
  • Proposal Drafting & Idea Presentation

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)

Timeline

Cyber Cafe Attendant

JUVI SOLUTIONS
02.2023 - Current

Security Guard

ACCESS SECURITY
09.2022 - 01.2023

Cleaner

BUNGOMA COUNTY GOVERNMENT
06.2022 - 08.2022

Computer Science

UNIVERSITY OF THE POEPLE

No Degree - PROFESSIONAL CERTIFICATE IN DATA ANALYTICS

COUSERA

No Degree - English-as-a-Second-Language Education

ALISON

High School Diploma -

KOLANYA BOYS HIGH SCHOOL

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COLLINS WANDERA