Collins Otieno

• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
• Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Optimized workflow processes within the department, enhancing overall productivity levels among team members.
• Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
• Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
• Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
• Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
• Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Generated monthly accounts receivable reports to submit developments for management review.
• Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
• Monitored accounts to verify compliance with payment terms and schedules.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Developed and implemented strategies to improve collection processes and reduce overdue payments.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Handled day-to-day accounting processes to drive financial accuracy.

• Submitted loan applications to underwriter for verification and recommendations.
• Developed strong relationships with customers through high levels of customer service.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Contributed to the growth of the organization by actively participating in various marketing initiatives aimed at promoting its loan products and services.
• Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Maintained strict confidentiality of bank records and client information.
• Conducted thorough credit analysis to minimize risk exposure for the financial institution.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
• Examined customer loan applications for loan approvals and denials.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
• Collaborated with other departments to promptly process loan applications.
• Improved loan processing efficiency by streamlining application procedures and documentation requirements.
• Spearheaded initiatives to streamline internal communication between departments, enhancing overall operational efficiency within the organization.
• Developed systems to efficiently track loan documents and enhance accuracy.

• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Developed professional skills through hands-on experiences, including time management and effective communication.
• Sorted, organized, and maintained files.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
• Interacted with customers by phone, email, or in-person to provide information.
• Assisted colleagues in their tasks when needed, fostering a supportive work environment.
• Utilized problem-solving skills to overcome obstacles encountered during projects while maintaining professionalism under pressure.
• Established rapport with colleagues from diverse backgrounds, enhancing collaboration and teamwork efforts across departments.
• Sorted and organized files, spreadsheets, and reports.
• Collected, arranged, and input information into database system.

Maintained database systems to track and analyze operational data.