Collins Mwaniki
Nairobi,30
Summary
Attentive Bartender with a passion for variety and flavour profiles of varying spirits, cocktails, and wines. Dedicated to thoughtful customer experience design and bar theme adherence. Customer-focused with five years' experience supporting well-attended event and bar operations. Expert POS system operator, and inventory manager. Thoughtful and detail-oriented theme and event planner coordinating staffing and providing guidance for employees when necessary. Hardworking and experienced in large-scale casual dining establishments and committed to upholding the highest level of customer service and safe food handling practices. Well-versed in a diverse menu of memorized drink recipes.
Overview
8
8
years of professional experience
Work History
Bartender
Leisure Lodge Qatar
06.2018 - 01.2024
- Crafting special drinks and cocktails menu items for seasonal offerings
- Following strict recipe and drink measurements to minimize product use
- Managing bar and special events, leading team in providing coordinated service for weddings, business meetings, and social gatherings
- Assisted in training new bartenders on company policies, drink recipes, and customer service standards
- Developing specialty drinks to work with menu changes sustaining customer interest and solid bar revenue
- Closing out the cash register and preparing cashier reports at the close of business.
Bartender
Swahili Beach Resort Kenya
12.2017 - 05.2018
- Learning how to make a wide variety of mixed drinks
- Delivering food to guests in bar and tables
- Restocking ice, condiments, and snacks
- Explaining daily specials and beverage promotions to achieve daily sales targets
- Assisting customers with carrying out services
- Receiving cash giving change and issuing receipts.
Bartender
Ogata Rongai Restaurant Kenya
01.2016 - 12.2017
- Performing opening and closing tasks, prompting sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory
- Training new bartenders (4) on drink preparation, product promotion, garnish preparation and sanitation protocols
- Maintaining secure cash drawers promptly handling discrepancies in daily totals
- Following alcohol awareness procedures for preventing excessive guest intoxication
- Boosting bar profitability by mentoring team routine procedures and productivity strategies
- Keeping detailed inventories and notifying management of ordering needs for liquor, beer wines, and bar suppliers.
Education
Diploma in Food and Beverage Production, Sales, and Service Management - undefined
Certificate in Computer Applications - undefined
High School Diploma - undefined
Skills
Excellent Communication
Accomplishments
- Provided excellent customer service: worked closely with other departments to ensure guest expectations were met
- Trained incoming staff regarding the hotel's procedures, culture, and policies
- Gained immeasurable experience in multitasking, oral and verbal communication, and problem-solving skills
- Ensured customer satisfaction by 100% by attending to guest requests accurately
- Creative flair for developing new cocktails and drink recipes
- Prepared classic and contemporary cocktails with precision and attention to detail
Timeline
Bartender - Leisure Lodge Qatar
06.2018 - 01.2024
Bartender - Swahili Beach Resort Kenya
12.2017 - 05.2018
Bartender - Ogata Rongai Restaurant Kenya
01.2016 - 12.2017
COAST COLLEGE - Diploma in Food and Beverage Production, Sales, and Service Management,
ICS COLLEGE - Certificate in Computer Applications,
MUHURI MUCHIRI SECONDARY SCHOOL - High School Diploma,
Training
- Food safety and hygiene
- Upselling techniques
- Introduction to leadership
- Problem Resolution & Solving
- Proficient in using POS
References
Available on request
Training
- Food safety and hygiene
- Upselling techniques
- Introduction to leadership
- Problem Resolution & Solving
- Proficient in using POS
References
Available on request
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