Collins Lukoye
Operations Team Manager
Nairobi, Nairobi Province,30
Summary
Skilled Operations Team Leader bringing self-directed and confident management style developed over 5 years of experience. Oversees training, documentation and financial reporting. Excellent problem-solving, conflict management and project coordination skills.
Professional with strong background in operations management and leadership. Skilled in optimizing processes, enhancing productivity, and driving team collaboration to meet organizational goals. Adept at adapting to changing business needs and ensuring consistent performance. Reliable, results-focused, and proficient in strategic planning, problem-solving, and team development.
Overview
5
5
years of professional experience
Work History
Operations Team Leader
CCI KENYA
09.2023 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented quality assurance measures that led to improved product consistency.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
Quality Analyst
CCI KENYA
09.2022 - 10.2023
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Analyzed quality and performance data to support operational decision-making.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Customer Service Representative
CCI KENYA
06.2021 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Film Production
MULTIMEDIA UNIVERSITY
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Staff training
Timeline
Operations Team Leader
CCI KENYA
09.2023 - Current
Quality Analyst
CCI KENYA
09.2022 - 10.2023
Customer Service Representative
CCI KENYA
06.2021 - 09.2022
Bachelor of Arts - Film Production
MULTIMEDIA UNIVERSITY
04.2001 -