Collins Lichoti

SALES MANAGER

Nairobi, Nairobi Province,30

Summary

A seasoned Branch Manager at ANIMET LTD, I excelled in elevating customer satisfaction through top-notch service and swift issue resolution. My strategic sales initiatives consistently surpassed targets, showcasing my adeptness in branch operations management and relationship building. Skills in customer service and performance optimization propelled our branch to exceed key performance indicators.

Overview

years of professional experience

years of post-secondary education

Work History

Branch Manager

ANIMET LTD

Nairobi, Nairobi Province

11.2018 - Current

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Education

High School Diploma -

LANGATA BOYS

LANGATA NAIROBI

01.2011 - 12.2024

Skills

Customer service

Branch operations management

Relationship building

Relationship building and management

READING AND TRAVELLING

Reading:
- Exploring Classic Literature
- Immersing in Science Fiction Novels
- Analyzing Historical Biographies
- Delving into Modern Poetry
- Studying Philosophical Works

Traveling:
- Discovering Cultural Heritage Sites
- Trekking and Adventure Travel
- Experiencing Local Cuisines
- Engaging in Eco-Tourism
- Participating in Cultural Festivals
- Documenting Travels through Photography and Writing

Timeline