COLLINS CHANGILWA
IT PROFESSIONAL
nairobi
Summary
Dynamic professional with 10+ years of experience in IT support, branding, and marketing. Proven ability to drive brand awareness, optimize customer engagement, and deliver technical solutions. Combines technical proficiency in system architecture, troubleshooting, and cloud platforms (Microsoft Azure, Oracle) with marketing expertise in lead generation, social media management, and revenue optimization. Adept at leading teams, improving operational efficiency, and delivering results in high-pressure environments.
Overview
12
12
years of professional experience
2
2
Languages
8
8
years of post-secondary education
Work History
CONTROL ROOM OPERATOR
Kingsway Autowatch LTD
04.2019 - 07.2024
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Supported continuous improvement efforts by participating in regular training sessions and staying current on industry best practices.
BRAND AMBASSADOR
Teenwise Media
01.2014 - 11.2018
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Analyzing and producing reports on data provided by customers.
- Assisting with campaign building, press releasing and promotional copy production.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Campaign tracking, measurement, evaluation and reporting on all activity.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Implementing the online, web and email marketing campaigns that ultimately generated sales leads.
- Responsible for the day to day implementation of various clients (CBA, Nokia, Youth Banner etc.) marketing and promotional needs with a particular emphasis on sales and business development.
DIRECTOR - INCOMING EXCHANGE
AIESEC
01.2013 - 05.2014
- Working in a busy and high volume environment, driving consistency across various CBOs
- Responsible for vetting international interns, improving various CBOs cash flow and reducing their arrears by keeping accurate records, and ensuring payments are received on time
- In charge of managing and supporting international interns
- Providing accurate financial and operational information to colleagues and senior managers
- Co-ordinating various CBOs and corporate representation at relevant conferences and exhibitions
- Identifying areas for cost cutting and improvement
- Liaising with strategic partners, internal stakeholders and international entities
INTERN
Ministry of Finance (GITS)
05.2012 - 08.2012
- Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IPADs, telephones, video conferencing and office printing
- Managing routine maintenance jobs, database backups and ensuring that they are secure and reliable
- Meeting customers face to face and handling and prioritising problems
- Installing and configuring computer systems using different build technologies
- Perform routine backups and archival of files to assist with disaster recovery
- Answering incoming calls from clients, processing emails and logging calls
- Working on large scale storage and backup systems i.e
- SAN EMC2
Education
Bachelor of Science - Computer Science
CATHOLIC UNIVERSITY OF EASTERN AFRICA
Karen, Nairobi, Kenya. 04.2010 - 05.2014
Bachelor of Science - Computer Science
Marist International University College
01.2009 - 11.2009
Mean Grade -
SUNSHINE SECONDARY SCHOOL
Langata, Nairobi, Kenya. 01.2005 - 01.2008
Skills
Adobe Illustrator
Adobe Photoshop
Branding
Business growth
Customer relations
Lead generation
Marketing
Microsoft Azure
Microsoft Office
Oracle
Python
Revenue generation
Social media management
Staff training
Team leadership
Timeline
CONTROL ROOM OPERATOR
Kingsway Autowatch LTD
04.2019 - 07.2024
BRAND AMBASSADOR
Teenwise Media
01.2014 - 11.2018
DIRECTOR - INCOMING EXCHANGE
AIESEC
01.2013 - 05.2014
INTERN
Ministry of Finance (GITS)
05.2012 - 08.2012
Bachelor of Science - Computer Science
CATHOLIC UNIVERSITY OF EASTERN AFRICA
04.2010 - 05.2014
Bachelor of Science - Computer Science
Marist International University College
01.2009 - 11.2009
Mean Grade -
SUNSHINE SECONDARY SCHOOL
01.2005 - 01.2008