Cluivert Osebe
Social Worker
Nairobi,Kenya
Summary
Dynamic Sales Supervisor with a proven track record at Weggz Whole Sale, consistently exceeding sales goals through strategic planning and effective team management. Skilled in training staff and enhancing customer satisfaction, I leverage strong problem-solving abilities and sales analysis to drive performance and foster lasting client relationships.
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills.
Ethical Sales Supervisor with extensive sales experience, positive interaction skills and knowledge of marketing techniques. Creates dynamic sales team for optimum performance. Skilled in interacting with employees and customers.
Overview
4
4
years of professional experience
Work History
Sales Supervisor
Weggz Whole Sale
01.2025 - 12.2025
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Cashier Assistant
Life Style Supermarket
01.2024 - 05.2024
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Removed trash, swept, and mopped floors for professional appearance.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Answered questions about store policies and addressed customer concerns.
- Worked with other associates to support cashiers and management needs.
Gas Sales Attendant
ZEDD GAS SUPPLIER
02.2022 - 12.2023
- Maintained records related to sales, returns, and inventory availability.
- Offered personalized assistance to customers, fostering loyalty and repeat business.
- Participated in inventory management, assisting in restocking merchandise as needed.
- Boosted sales by establishing rapport with customers and identifying their needs.
- Engaged with customers to build rapport and loyalty.
- Worked closely with supervisors to address customer complaints and improve overall service quality.
- Tracked stock using company inventory management software.
- Managed cash register operations accurately, processing sales transactions efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
Shelf Merchandising Specialist
BS SUPERMARKET
08.2021 - 02.2022
- Improved overall store appearance, ensuring clean and well-organized shelves for a pleasant shopping experience.
- Supported loss prevention efforts by identifying and reporting potential security risks or suspicious activities around the store''s shelves.
- Minimized expired or damaged inventory losses through diligent monitoring and removal of compromised items from shelves.
- Demonstrated adaptability when faced with last-minute changes in product assortments or promotional plans, quickly updating shelf layouts as needed.
- Collaborated with store managers to develop effective merchandising strategies for optimal customer experiences.
- Contributed to increased customer satisfaction ratings through attentive maintenance of visually appealing product displays on shelves.
- Facilitated smooth transitions during seasonal changes, methodically rearranging merchandise according to new planograms.
- Maintained strong relationships with suppliers, working together to ensure timely delivery of products for consistent shelf stocking.
- Conducted regular audits of shelving layouts to maintain consistency with corporate visual merchandising standards.
- Increased product visibility by creating eye-catching shelf displays, resulting in higher sales.
Education
Associate of Arts - Social Sciences Education
KAIBOI NATIONAL POLYTECHNIC
04.2001 -
Skills
Goals and performance
Problem-solving
Sales team assistance
Channel management
Sales presentations
Sales analysis
Motivational skills
Training staff
Strategic planning
Sales strategies
Staff management
Social selling
Performance evaluation
Team building
Participating in community services
I have been volunteering at a local community center helping with youth mentorship and organizing outreach programs.It has been rewarding to contribute to the community and apply my skills in real-world settings
Timeline
Sales Supervisor
Weggz Whole Sale
01.2025 - 12.2025
Cashier Assistant
Life Style Supermarket
01.2024 - 05.2024
Gas Sales Attendant
ZEDD GAS SUPPLIER
02.2022 - 12.2023
Shelf Merchandising Specialist
BS SUPERMARKET
08.2021 - 02.2022
Associate of Arts - Social Sciences Education
KAIBOI NATIONAL POLYTECHNIC
04.2001 -