Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced environment
Hi, I’m
Clive Lawrence
Customer Care Agent
Kisumu
Summary
Overview
2
years of professional experience
Work History
Phonz Wireless Limited
Customer Care Agent
01.2023
Job overview
- Customer care agent for a dealer shop Phonz Wireless Limited but a temporary Safaricom staff.
Self Employed Writer
Freelance (Online writing)
01.2021 - 08.2021
Job overview
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Jaramogi Oginga Odinga University of Science and Technology (JOOUST)
Assistant Computer Lab technician
5 2016 - 8 2016
Job overview
- Maintenance of computer software, Operating System installation, Assisting students, Setting up the lab for lectures
Nyanza Initiative for Girls Education and Empowerment (NIGEE)
Computer Instructor
01.2021 - 01.2022
Job overview
Digitization of Law Case Files
01.2020 - 01.2021
Job overview
- Converting hard copy court files into soft copy, Renaming the files with respective names, Uploading and populating the court tracking system with soft copy files, Backing up the soft copy documents, Assigning archive name and numbers, Training stuff on how to access files
Education
KCA University
CCNAv7: Introduction to Networking
University Overview
KCA University
CCNAv7: Switching, Routing, and Wireless Essentials
University Overview
KCA University
CCNAv7: Enterprise Networking, Security and Automation
University Overview
Maseno University
Diploma in Information Technology
University Overview
Kisumu Boys’ High School
Kenya Certificate of Secondary Education (KCSE)
University Overview
Skills
Networking
References
References
- Samson Bundi, 0725985481, Safaricom PLC
- Rachel Aduma, 0723449123, Safaricom PLC
- George Omuono, +254-721240172, Maseno University, Coordinator, I.T Programs
- Emmanuel George Omondi Owuor, +254-713098619, emmanuel.owuor@kisumu.go.ke, County Government of Kisumu, ICT Officer I – Web Developer
- Nicodemus Ongany, 0702294544, Onganynick12@gmail.com, P.O. Box 4576-40100
Timeline
Customer Care Agent
Phonz Wireless Limited
01.2023
Freelance (Online writing)
Self Employed Writer
01.2021 - 08.2021
Computer Instructor
Nyanza Initiative for Girls Education and Empowerment (NIGEE)
01.2021 - 01.2022
Digitization of Law Case Files
01.2020 - 01.2021
Assistant Computer Lab technician
Jaramogi Oginga Odinga University of Science and Technology (JOOUST)
5 2016 - 8 2016
KCA University
CCNAv7: Introduction to Networking
05.2020
KCA University
CCNAv7: Switching, Routing, and Wireless Essentials
05.2021
KCA University
CCNAv7: Enterprise Networking, Security and Automation
05.2021
Maseno University
Diploma in Information Technology
05.2017
Kisumu Boys’ High School
Kenya Certificate of Secondary Education (KCSE)
05.2014
Similar Profiles
Stephen John MarshallStephen John Marshall
Head of Channel Partners at Wireless CCTV LimitedHead of Channel Partners at Wireless CCTV Limited
KOKILAVANI MKOKILAVANI M
PHY RTL Design Engineer at MBIT Wireless Private LimitedPHY RTL Design Engineer at MBIT Wireless Private Limited
ROHINI PATILROHINI PATIL
Intern at Asmaitha Wireless Technologies Private LimitedIntern at Asmaitha Wireless Technologies Private Limited