CLINTON NYAUNDI
Nairobi
Summary
Dynamic customer service professional with experience at Metro by T-Mobile, excelling in sales and conflict resolution. Proven ability in analytical thinking and relationship management, enhancing customer satisfaction. Skilled in Microsoft Excel for data analysis, I leverage empathy and creative problem-solving to drive results and foster positive interactions.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Metro by T-Mobile
06.2024 - 01.2025
- Did the sale of various products like tablets and phones to American customers
- De-escalation of tough conversations with customers.
Judiciary of Kenya
06.2023 - 08.2023
- Worked through case backlogs for statistical officers
- Assisting my managers in the composition of the Milimani law courts 2023 annual report.
- I also got to learn from the planning, monitoring and evaluation department.
Waiter
Carnivore Grounds
12.2022 - 01.2023
- I got a chance to learn customer service by understanding how to handle and serve guests properly.
Manager
Cybercafe Manager
Kiserian
02.2019 - 11.2019
- I was tasked to carry out various cyber responsibilities like filing customer KRA taxes and Passport applications to say the least
Education
Maasai Mara University -
Maasai Mara University
12.2024
Career Box Training - customer service, excellent communication skills, interpersonal skills
CCI Kenya
Tatu City06.2024
Nakuru Boys High School -
Nakuru Boys High School
12.2019
Skills
- Microsoft Word, Excel, and Access
- PowerPoint presentations
- Internet research
- Analytical thinking
- Problem-solving strategies
- Customer service excellence
- Empathy and support
- Motivation techniques
- Creative problem-solving
- Communication proficiency
- Interpersonal relations
- Relationship management
- Time management skills
- Statistical analysis with Stata
- Data analysis with R Studio
Additional Information
I’m very excited to exemplify my commitment. Thank you for considering my application.
References
- Mr. Wilson Sageka, Director, CASA CO LTD, P.O Box 61214, 00200, 00200, 0720007000, Wilsonsangeka@gmail.com
- Mr. Geoffrey Mangaa, 0713034026
- Hawa Juma, juma.hawa@ccikenya.com
Timeline
Customer Care Representative
Metro by T-Mobile
06.2024 - 01.2025
Judiciary of Kenya
06.2023 - 08.2023
Waiter
Carnivore Grounds
12.2022 - 01.2023
Manager
Cybercafe Manager
02.2019 - 11.2019
Maasai Mara University -
Maasai Mara University
Career Box Training - customer service, excellent communication skills, interpersonal skills
CCI Kenya
Nakuru Boys High School -
Nakuru Boys High School