Clinton Nyaosi
Nairobi,Nairobi
Summary
Detail-oriented customer service agent with experience at high-volume output results. Skilled handling different types of customers and maintaining good relationship. Strong communication skills and talented working positively with customer service representative teams.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Project Researcher
Dr. John W. Makokha, Kibabii University
Bungoma, Western
09.2020 - 08.2021
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of 10 fellow researchers in order to complete research easily and fast
Internship Student
Mumias Sugar Company
Kakamega, Western, Kenya
05.2018 - 07.2018
- Delivered clerical support by handling range of routine and special requirements increasing work efficiency by 20%.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Sorted and organized files, spreadsheets and reports.
Customer Care Representative
Nomads Internet Services
Nairobi, Nairobi
01.2015 - 12.2015
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to over 100 customer needs per day through competent customer service and prompt problem-solving.
- Achieved long-term business objectives by analyzing customer feedback for process improvements increasing sales by 30% .
Education
Bachelor of Science - Physics
Kibabii University
Bungoma, 03 01.2015 - 01.2019
High School Diploma -
Sameta High School (K.C.S
Kisii, 16 01.2011 - 01.2014
Skills
Communication skill
Multitasking
Problem solving
Fast learner
Excellent attention to details
Technical computer trouble shooting
Technical internet trouble shooting
Websites
Certification
Digital Customer Service, Generation Kenya
Referees
1. Lawrence Namayi
Trainer
Generation Kenya
Email:lawrence.buteka@generation.org
Phone: +254792241563/ +254733908961
2. Rael Jepkoech
Trainer
Generation Kenya
Email: rael@generation.org
Phone: +254729834329
3. Dennish Oimo
Store Supervisor Chandaria Industries Limited
Email: oimodennish@gmail.com
Phone: +254722595877
Timeline
Digital Customer Service, Generation Kenya
10-2021
Project Researcher
Dr. John W. Makokha, Kibabii University
09.2020 - 08.2021
Internship Student
Mumias Sugar Company
05.2018 - 07.2018
Customer Care Representative
Nomads Internet Services
01.2015 - 12.2015
Bachelor of Science - Physics
Kibabii University
01.2015 - 01.2019
High School Diploma -
Sameta High School (K.C.S
01.2011 - 01.2014