Clifton Angunza Nyongesa
Ongata Rongai, Kajiado North
Summary
Adept Office Administrator with a proven track record at World Restoration Jawbone Housing Cooperative Ltd, enhancing operational efficiency and tenant satisfaction. Excelled in administrative support and customer engagement, significantly improving communication and organizational systems. Demonstrated exceptional multitasking, adaptability, and a keen attention to detail, ensuring top-notch service and compliance with safety standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Office Administrator
World Restoration Jawbone Housing Cooperative Ltd
01.2019 - 12.2019
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducting regular on-site inspections of housing units to check for maintenance issues, cleanliness around the areas and potential hazards.
- Ensuring that the buildings and common areas comply with safety and health regulations.
- Meeting with members or tenants to discuss issues related to their housing units or any concerns they might have.
- Assisting in mediating conflicts between tenants, such as disputes related to shared facilities or noise complaints.
- Collecting feedback from residents on their housing experience and identifying areas for improvement.
- Verifying that routine maintenance tasks such as cleaning, landscaping and waste disposal are carried out properly.
- Conducting move-in and move-out inspections to document the condition of units before and after a tenant’s stay.
- Preparing reports on the state of each unit, noting any damages or needed repairs.
- Ensuring vacant units are always ready for accommodation, which may include arranging cleaning and minor repairs.
- Walking around the cooperative’s property to identify issues with common areas, such as gardens, parking lots, or recreational areas.
- Ensuring that common areas are well-maintained and accessible to members.
- Checking for any safety hazards, such as broken lights, damaged walkways, or uncleaned waste areas.
- Conducting on-site reviews to ensure that cooperative members and tenants adhere to community rules, such as pet policies, waste disposal, and noise regulations.
- Ensuring that safety equipment, such as fire extinguishers, smoke alarms, and security systems, is properly maintained and functional.
- Following up on notices related to local regulations or health and safety inspections
- Organizing or attending community events, such as general meetings, workshops, or clean-up days, to engage with members directly.
Education
High School Diploma -
Kolanya Boys High School
Bungoma, Bungoma District, Kenya 04.2001 -
Bachelor of Commerce - Finance
Mount Kenya University
Nairobi 04.2001 -
Skills
Administrative Support
Customer Engagement
Time Management
File Maintenance
Excellent Communication
Attention to Detail
Ability to work independently or as a team
Flexible and Physically fit
Multitasking and Adaptability
Accomplishments
- Documented and resolved members and tenants issues which led to an increase in new membership onboarding the cooperative and getting more referals from our tenants which always made cooperative's housing units to be always at 100% occupancy and this generated more income for the cooperative.
Languages
English
Proficient
C2
Certification
Certified Public Accountant
Timeline
Office Administrator
World Restoration Jawbone Housing Cooperative Ltd
01.2019 - 12.2019
High School Diploma -
Kolanya Boys High School
04.2001 -
Bachelor of Commerce - Finance
Mount Kenya University
04.2001 -
Certified Public Accountant
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