Clifford Ochieng Muga
Kisii
Summary
Highly adaptable professional with over 12 years of experience in IT support and remote collaboration. Proven expertise in developing websites and web applications, managing technical support, and using remote tools for effective communication and problem-solving. Possesses a strong background in digital communication, customer service, and project management. Currently pursuing an MBA (Project Management option) and holds a bachelor’s degree in business information technology and a diploma in telecommunications engineering.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Freelance Web Application Developer
Freelance
2016.07 - Current
- Designed and launched multiple websites and web applications for a diverse range of clients, meeting their unique requirements
- Utilized remote collaboration tools such as Any-Desk, Team-Viewer, Chrome Remote Desktop, Microsoft Teams, Zoom, and Slack to manage projects and resolve issues for more than 200 users.
- Delivered training and support remotely to over 100 healthcare providers, ensuring effective team coordination and successful project outcomes.
- Alternate between front-end and back-end development duties, fulfilling full-stack development commitments on 10 projects.
- Enhanced user experience by developing intuitive and user-friendly web applications.
IT Technical Support Officer
National Hospital Insurance Fund, Kisii Branch Office
2006.10 - Current
- Provided remote IT support across 5 branch offices, maintaining high service levels and operational efficiency.
- Resolved more than 1000 technical issues, including system crashes, network problems, and virus infections.
- Helped Implement biometric registration for more than 500,000 health insurance clients and electronic claims processing for over 100 healthcare providers, enhancing branch performance and reducing fraud.
- Used remote tools (Any-Desk, Team-Viewer, Chrome Remote Desktop, Microsoft Teams, Zoom, Slack) for training, team coordination, and issue resolution to over 100 healthcare providers.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
Education
MBA - Project Management Option
Kenyatta University
Kiambu County12.2024
Bachelor of Business Information Technology - Business IT
Kenya Methodist University
Meru08.2016
Diploma in Telecommunications Engineering -
Mombasa Polytechnic
Mombasa11.2005
Skills
- Remote Collaboration Tools: Slack, Zoom, and Microsoft Teams
- Problem-solving and Analytical Skills
- Software Installation
- Digital Communication and Customer Service
- Project Management and Mentorship
- Knowledge of Hardware and Software
- Teamwork and Organizational Skills
- Front-end Frameworks
- Databases
- Remote Desktop Support: Any-Desk, Team-Viewer, Chrome Remote Desktop,
- Network Troubleshooting
- Help Desk Support
Certification
- IT Service Management Training, 06/01/20
- Digital Marketing Certification (Google Digital Skills for Africa), 01/01/20
- PRINCE2 Foundation Certificate (Institute of Software Technologies), 01/01/20
- ISO27001 Awareness Course (SGS Kenya Ltd), 06/01/16
- TOT on Electronic Healthcare Management Information Systems (MIBM), 08/01/15
Accomplishments
- Managed remote IT support for 8 offices, ensuring seamless service and operational efficiency.
- Successfully resolved various technical issues remotely, improving system reliability and user satisfaction.
- Spearheaded the introduction of biometric verification for claims processing, significantly reducing fraud.
- Developed and deployed several websites and web applications, enhancing client satisfaction and business functionality.
Personal Information
Date of Birth: 07/22/82
References
- Dominic Dibuoro, Accountant, NHIF, (+254) 724134426
- Sr Beatrice, Administrator, Christamarianne Mission Hospital Kisii, (+254) 724134426
- Wilfred Onsomu, Procurement Manager, Gusii Water and Sanitation Company, Kisii, (+254) 724134426
Languages
Swahili, English
Native language
Timeline
Freelance Web Application Developer
Freelance
2016.07 - Current
IT Technical Support Officer
National Hospital Insurance Fund, Kisii Branch Office
2006.10 - Current
MBA - Project Management Option
Kenyatta University
Bachelor of Business Information Technology - Business IT
Kenya Methodist University
Diploma in Telecommunications Engineering -
Mombasa Polytechnic
- IT Service Management Training, 06/01/20
- Digital Marketing Certification (Google Digital Skills for Africa), 01/01/20
- PRINCE2 Foundation Certificate (Institute of Software Technologies), 01/01/20
- ISO27001 Awareness Course (SGS Kenya Ltd), 06/01/16
- TOT on Electronic Healthcare Management Information Systems (MIBM), 08/01/15
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