Cleophas Korir
Eldoret
Summary
Detail-oriented IT Technician with strong skills in technical support, network troubleshooting, and software installation. Proven ability to enhance system performance and train new staff effectively.
Overview
1
1
year of professional experience
Work History
IT Technician
Said Computers
Eldoret
11.2024 - 09.2025
Work Experience
IT Support Assistant – SmartTech Solutions, Eldoret, April 2024 – Present.
- Provide technical support, including software installation, system troubleshooting, and maintenance of office equipment.
- Assist with data entry, database updates, and ensuring stable network connections.
- Support staff in using Microsoft Office applications, Excel sheets, and prompt forms for daily tasks.
- Train new employees on basic computer operations and digital record-keeping.
Customer Service Assistant – Jumia Kenya
January 2023 – March 2024
- Managed customer inquiries, orders, and complaints through online platforms.
- Coordinated with logistics and delivery teams to ensure timely order processing.
- Recorded customer feedback to help improve service quality and satisfaction.
- Contributed to a 20% increase in customer retention through efficient problem-solving.
Education
High School Diploma -
ICS COLLEGE
ELDORET05-2023
Skills
- Technical support
- Network troubleshooting
- Software installation
- Data entry
- Database management
- CustomSkills
- Computer troubleshooting and system maintenance
- Data entry and management using Excel and Google Sheets
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Internet setup, configuration, and basic networking
- Prompt form creation and automation
- Customer service and communication skills
- Time management and teamwork
- Fast learner with strong problem-solving abilityer service
Timeline
IT Technician
Said Computers
11.2024 - 09.2025
High School Diploma -
ICS COLLEGE