Clementina ododa

• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Organized regular meetings with stakeholders to ensure alignment of goals related to improving the overall client experience journey.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Championed improvements in after-sales support services that led to higher levels of referral business from satisfied clients over time.
• Contributed to service development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.

• Prepare reports and statements, and attend court to give evidence or testimony relating to violation or prosecution
• Supervise a team of enforcement constables in the area of jurisdiction
• Implement relevant enforcement laws, policies, systems, standards and procedures.
• Implement annual enforcement work plans and prepare annual enforcement reports while maintaining proper records.
• Collaborate with other enforcement agencies in the course of work, including investigations.

Competent Virtual Assistant with over 5 years of office administration work experience

• Exceptional in handling admin tasks remotely for businesses looking to grow exponentially.
• Exceptional soft skills and vigilant, with problem-solving skills and customer relations.
• General SEO friendly content creator
• Good calendar management and graphic design acumen.
• Data entry and lead generation guru.
• Ensured client deliverables are met on time by closely monitoring deadlines and coordinating task completions across teams.
• Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.

• Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
• Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
• Proactively identified potential problems or obstacles related to customer needs before they arose.
• Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
• Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client's concerns and company interests.
• Flight bookings for candidates who are to travel to GCC countries.
• Organizing for invitation letters, special passes and requesting for visit visas for delegates.
• Planning and coordinating trainings,recruitments and shortlisting of candidates.

• Collaborated with cross-functional teams to resolve complex customer concerns and provide comprehensive solutions.
• Streamlined workflow processes by creating templates for common email responses to frequently asked questions from customers.
• Handled escalated customer complaints with professionalism and diplomacy, resulting in satisfactory resolutions for both the company and the client.
• Promoted a positive brand image through empathetic communication and genuine concern for each customer's needs.
• Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
• Organized client files electronically for easy retrieval during future customer interactions or audits.