Cleare Nanjala Nyongesa
Nairobi, Nairobi
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
Work History
Store Associate
Mama Neema's retail shop
Mlolongo
02.2021 - 12.2023
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Assisted customers with product selection, pricing and availability.
Bakery Associate
Big bite and Conf. Ltd
Kitale
04.2015 - 03.2020
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Stocked shelves with freshly-baked items as needed throughout day.
- Followed all safety protocols when operating kitchen machinery.
- Rotated stock regularly so that older items were sold first.
- Provided excellent customer service to foster satisfaction and loyalty.
Education
KCPE - General Studies
Milima Primary School
Sinyereri,Kenya11-2013
Skills
- Customer Service
- Product Display
- Return Processing
- Shipment Processing
- Payment Processing
- Customer Assistance
- Effective Communication Abilities
- Team Collaboration
- Organization
- Inventory Control
- Cash Handling Accuracy
- Team Leadership
Languages
English
First Language
Swahili
Proficient (C2)
C2
Hobbies
- Arts and Music
- Cooking
- Organization
Timeline
Store Associate
Mama Neema's retail shop
02.2021 - 12.2023
Bakery Associate
Big bite and Conf. Ltd
04.2015 - 03.2020
KCPE - General Studies
Milima Primary School
Similar Profiles
Cori CooperCori Cooper
Lead Barista at Mama Kat's Restaurant & Pie ShopLead Barista at Mama Kat's Restaurant & Pie Shop
Madalynn HendersonMadalynn Henderson
Waitress and Barista at Mama Kats Restaurant and Pie ShopWaitress and Barista at Mama Kats Restaurant and Pie Shop
Rakesh BidariRakesh Bidari
Customer Service at Lil Mama Kebab ShopCustomer Service at Lil Mama Kebab Shop