Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudiah Kwamboka Nyabioge

Nairobi

Summary

Motivated and goal-oriented sales professional with 2 years of hands-on experience in customer service, product promotion, and client relationship management. Pursuing a Diploma in Counseling Psychology. Strong communication, interpersonal, and problem-solving skills. Driven to exceed sales targets and contribute to a dynamic team. Committed to professional growth in a supportive environment.

Overview

3
3
years of professional experience

Work History

Sales Representative

MAMIC SHOP
01.2022 - 12.2023
  • Promoted products to walk-in clients and helped customers find suitable options for their needs
  • Maintained high customer satisfaction by addressing inquiries and resolving issues professionally
  • Met and exceeded monthly sales targets, contributing to a 15% revenue growth in one year
  • Maintained records of inventory and performed restocking based on customer demand

Customer Service Assistant

Premier Management and Development Consultancy Ser
01.2021 - 12.2021
  • Supported front-end operations, assisting customers with product information and purchases
  • Trained in upselling techniques to increase the average transaction value
  • Ensured accurate point-of-sale operations and cash handling procedures
  • Received recognition for excellent customer service and teamwork
  • Collaborated with other departments to guarantee customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

Diploma - Counseling Psychology

KCA University
12.2025

Skills

  • Customer service
  • Verbal and Written Communication
  • Interpersonal communication skills
  • Customer relations
  • Sales expertise
  • Relationship building
  • Sales presentations
  • Sales strategy development
  • Complex Problem-solving
  • Conflict Resolution
  • Team Collaboration
  • Time Management

Languages

English
Kiswahili

Timeline

Sales Representative

MAMIC SHOP
01.2022 - 12.2023

Customer Service Assistant

Premier Management and Development Consultancy Ser
01.2021 - 12.2021

Diploma - Counseling Psychology

KCA University

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Claudiah Kwamboka Nyabioge