Claudia Cherono
Hospitality
Sotik
Summary
Astute hospitality professional well-versed in guest relations, concierge services and conflict resolution. Offering 3+ years of experience in industry and passion for service excellence. Background in business lodging and long-term stay properties.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Guest Services Supervisor
Sunshine Hotel Ltd-Kericho
12.2023 - Current
- Spearheaded the creation of promotional packages for special events or seasonal promotions to attract more bookings.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Developed strong relationships with local businesses, securing discounts and special offers for hotel guests.
- Fostered a positive work environment by recognizing employee achievements through incentive programs or employee-of-the-month awards.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Monitored occupancy rates closely, adjusting pricing strategies as needed to maximize revenue generation.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Maintained accurate records of room inventory, billing information, and reservation details for seamless front desk operations.
- Ensured compliance with all safety regulations by conducting regular audits of emergency procedures and equipment maintenance schedules.
Waitress
Saramek Hotel
12.2022 - 11.2023
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Front Desk Associate
ACACIA PREMIER HOTEL KISUMU
12.2021 - 09.2022
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Utilized hotel management software effectively for booking management, guest data entry, and reporting purposes.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Supported event planning initiatives by liaising between clients and hotel departments for successful execution of events held at the property.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Coordinated with various departments to address guest requests or concerns efficiently.
UNIVERSITY OF KABIANGA LIBRARY
11.2020 - 03.2021
- Industrial and professional attachment
- Duties include: General filing, Catalouging, Books arrangement, Shelving
Education
Diploma - Hospitality Management
ALISON ONLINE SCHOOL
Remote 02.2024 - 05.2024
Diploma in Information Science and Knowledge Management -
University of Kabianga (School of Information Science)
01.2018 - 04.2020
Certificate - Computer Systems,Applications And Packages
Ndanai Vocational Insitute
01.2018 - 05.2018
Kenya Certificate of Secondary Education -
Chebonei Girls High School
01.2014 - 04.2017
Skills
Concierge services
Professional Referees
- MR GILBERT YEGON
ADVOCATE, OYUGI OMBUI & CO. ADVOCATES,
LITEIN, Kenya
+254 722424420
- MR ANDREW MASENGELI,
Inspector of Police, P.O.BOX 754, LITEIN,
+254791087413,
masengeliandrew0@gmail.com
Timeline
Diploma - Hospitality Management
ALISON ONLINE SCHOOL
02.2024 - 05.2024
Guest Services Supervisor
Sunshine Hotel Ltd-Kericho
12.2023 - Current
Waitress
Saramek Hotel
12.2022 - 11.2023
Front Desk Associate
ACACIA PREMIER HOTEL KISUMU
12.2021 - 09.2022
UNIVERSITY OF KABIANGA LIBRARY
11.2020 - 03.2021
Diploma in Information Science and Knowledge Management -
University of Kabianga (School of Information Science)
01.2018 - 04.2020
Certificate - Computer Systems,Applications And Packages
Ndanai Vocational Insitute
01.2018 - 05.2018
Kenya Certificate of Secondary Education -
Chebonei Girls High School
01.2014 - 04.2017
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