CLASSIN OYOO OMULO
Summary
Dedicated Customer Service professional and Administration Officer with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Office Administrator/Front Desk Receptionist
Flora Suites Apartments
04.2023 - Current
- Responsible for providing excellent customer service and managing reception duties at a busy apartment complex
- Handle inquiries, bookings, and check-ins/check-outs efficiently
- Ensure a smooth and pleasant experience for all guests.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Care Agent
M-KOPA Solar
02.2021 - 03.2023
- Responded to customer queries via inbound and outbound calls, addressing concerns and providing solutions
- Maintained accurate records of customer interactions and ensured customer satisfaction.
Call Agent
Horizon Contact Centre (Multichoice Account)
05.2017 - 09.2021
- Handled inbound calls, delivering excellent customer service and resolving issues promptly
- Identified and addressed customer needs effectively, ensuring a positive experience.
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Sales Representative
Tiles And Carpet Centre
12.2016 - 03.2017
- Conducted sales and marketing activities, including materials costing and stock evaluation
- Provided excellent customer care and ensured timely delivery of materials.
Education
Diploma in Journalism and Mass Communication -
Technical University of Kenya
01.2015
Skills
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Customer Engagement
- Document Management
- Telephone reception
- Calendar Management
References
- Flora Awinja Kutotto, Registration and Compliance Officer, NHIF, +254-724969740, fkutotto@nhif.or.ke
- Emmanuel Sindala, Supervisor, Horizon Contact Centre, +254-720048506, sindala.se@gmail.com
- Imelda Akinyi, Special Needs Education Coordinator. Brookehouse Nairobi,+254-720967107,kishakinyi@yahoo.com
Timeline
Office Administrator/Front Desk Receptionist
Flora Suites Apartments
04.2023 - Current
Customer Care Agent
M-KOPA Solar
02.2021 - 03.2023
Call Agent
Horizon Contact Centre (Multichoice Account)
05.2017 - 09.2021
Sales Representative
Tiles And Carpet Centre
12.2016 - 03.2017
Diploma in Journalism and Mass Communication -
Technical University of Kenya