Clarice Moipoi
Social worker and a Customer care representative
Kitengela,Kajiado East
Summary
A dedicated professional with a Diploma in Social Work and Community Development, blending strong administrative skills, customer service expertise, and a passion for community service. Extensive experience in volunteering, demonstrating a commitment to social welfare and advocacy. Proficient in client assessment, case management, and implementing support programs to enhance community well-being. Skilled in administrative duties, including office management, data entry, and coordinating events. Seeking a position as a Social Worker where compassion, advocacy, and administrative acumen can be utilized to empower individuals and strengthen communities. Also open to roles in customer care, leveraging exceptional interpersonal skills and a client-focused approach to deliver outstanding service. Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels. Capacity Building Client Needs Assessment Crisis Intervention Records Management Life Skills Development Crisis Assessment Resource Mobilization Cross-cultural communication Community Engagement Time Management
Overview
1
1
year of professional experience
2
2
Language
Work History
Receptionist
Bongo Telecommunication Limited
01.2019 - 01.2003
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Filled documents as per the requirement of the office manager, or updated files and registers related to attendance and work of the staff
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Answered central telephone system and directed calls accordingly
- Handled cash transactions and maintained sales and payments records accurately
- Sorted, received, and distributed mail correspondence between departments and personnel
Customer Care Representative
Darian Technologies Limited
01.2015 - 03.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Coordinated with logistic/driver/riders
- Streamlined call response times for improved customer experience through effective communication techniques
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
Dagoretti Empowerment Center
- Nairobi County,, Improved organizational efficiency by streamlining volunteer onboarding processes
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts
- Sensitized youths on different socio economic issues such as group formation ,merry go round and microfinance Participating in youths outreach with Non-governmental organizations such as Plan International, Relief foundation
- Kenya National Consortium of NGO's (KANCO) &
- National Organization of Peer Educators (NOPE)
- Participated in rehabilitation of programmes to youths facing anti-social behaviors such as drug abuse, pre-marital sex and other deviances
- Coordinated special events such as cultural celebrations or field trips that enriched participants'' experiences beyond traditional program offerings
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes
- Utilized data-driven decision-making processes to evaluate program effectiveness regularly and adjust strategies as necessary for continuous improvement
- Enhanced youth engagement
- Other Work Experiences
- I have worked as a listing officer for ESR contacted by the sub county
- Community Engagements Participated in donating foodstuffs in children's homes and donating clothes in children's garden rescues
- Facilitated by Lea Toto programme Nairobi with Red Cross Club in October 2009
- Participated in a campaign where we educate people in Kawangware about HIV/AIDS and FGM in
- October 2010 and it was organized by the area
- Member of Parliament.
Education
Diploma - Social Work And Community Development
Orthodox Collage of Africa
2011-12
Certificate : Social Work And Community - undefined
Orthodox Collage of Africa
2009-12
Kenya Certificate - undefined
2007-12
of Secondary Education - undefined
Olooseos Girls Secondary School
Kenya Certificate - undefined
2003-12
of Primary School - undefined
Enkasiti Primary School
Skills
- Swahili
- Skills
- Custom order
- Management
- Payment Processing
- Billing coordination
- Database Research
- Data Entry
- First Call resolution
- Customer Service
- Appointment Scheduling
- Documentation And
- Reporting
- Inbound Customer Service
- Order Processing
- Cataloging
- Social Work And Community Development Professional Skilled In
- Customer Care
Accomplishments
- Volunteer club Kenya Red Cross Society membership Certificate
- HIV-AIDS Management
- Training Certificate by
- Orthodox Teachers College of Africa
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.01 -04
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Receptionist
Bongo Telecommunication Limited
01.2019 - 01.2003
Customer Care Representative
Darian Technologies Limited
01.2015 - 03.2016
Dagoretti Empowerment Center
Diploma - Social Work And Community Development
Orthodox Collage of Africa
Certificate : Social Work And Community - undefined
Orthodox Collage of Africa
Kenya Certificate - undefined
of Secondary Education - undefined
Olooseos Girls Secondary School
Kenya Certificate - undefined
of Primary School - undefined
Enkasiti Primary School
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