Microsoft ms word, Excel,Outlook,Adope,Firefox
Clare Wanjiru
Customer Service Representative
Nyeri,Kenya
Summary
Dynamic professional with a proven track record at Safe Cosmetics, excelling in customer service and data analysis. Leveraged active listening and Microsoft Excel proficiency to enhance customer satisfaction and streamline billing accuracy.
Achieved significant improvements in client retention and financial precision through innovative problem-solving and effective listener. I am emphatic and proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Safe Cosmetics
06.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Marketing Officer
Sanlam Insurance Company
07.2013 - 10.2013
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Built strong relationships with industry influencers, securing positive coverage in relevant publications.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
- Coordinated with sales teams to develop effective promotional materials and sales collateral.
- Implemented data-driven approaches to optimize advertising spend, maximizing return on investment.
Billing Clerk
Safaricom Public Limited
06.2006 - 09.2006
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Generated daily, weekly and monthly reports for billing department.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained detailed records of customer payments and billing adjustments.
- Handled account payments and provided information regarding outstanding balances.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Marketing Executive
Securitas Security Services
04.2016 - 07.2016
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
Education
Associate of Arts - Sales And Marketing Education
Kenya Institute of Management
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Call center experience
Customer Relations
Data Collection
Complaint resolution
Microsoft Excel
Problem Resolution
Critical Thinking
Computer Proficiency
Paperwork Processing
Call Center Operations
Follow-up skills
Microsoft Outlook
Conflict Resolution
Order Processing
Software
Data Analysis with Python issued by Cousera _ credlycom
Timeline
Customer Service Representative
Safe Cosmetics
06.2019 - 12.2019
Marketing Executive
Securitas Security Services
04.2016 - 07.2016
Marketing Officer
Sanlam Insurance Company
07.2013 - 10.2013
Billing Clerk
Safaricom Public Limited
06.2006 - 09.2006
Associate of Arts - Sales And Marketing Education
Kenya Institute of Management
04.2001 -