Clare Nyamasyo
Senior Manager, Commercial Real Estate
Nairobi, Nairobi Province,30
Summary
Talented Real Estate professional skilled in developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilizing great communication and team leadership skills gained during a 15-year career in Real Estate and Hospitality industries. Achievements include reducing costs, streamlining operations and generating new revenue streams to maximize company profits. Adept at making forward-thinking decisions based on real-time sales and operational data as well as in-depth market understanding.
Overview
13
13
years of professional experience
Work History
Business Development Director
Suluhu Realtors
01.2023 - Current
- Established strategic partnerships for market penetration, contributing to new business opportunities.
- Created customized solutions for clients by understanding their unique needs and preferences, leading to enhanced customer satisfaction levels.
- Coordinated joint ventures with complementary businesses that expanded service offerings and generated new sources of revenue.
- Streamlined internal processes for improved efficiency, resulting in increased productivity across the team.
- Spearheaded innovative marketing strategies to elevate brand awareness and attract potential clients.
- Mentored junior team members, facilitating their professional growth and increasing overall team performance.
- Implemented data-driven decision-making practices, enabling informed adjustments to business strategy as needed.
Area Sales Manager
Regus
03.2016 - 11.2022
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Drove year-over-year business growth while leading sales & operations, strategic vision, and long-range planning.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
- Optimized inventory management through accurate forecasting of product demand based on historical data analysis combined with current market trends information.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
General Manager
Regus
01.2015 - 02.2016
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
Regus
08.2012 - 12.2014
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Analyzed market trends and competitor activities to create competitive advantages.
Rooms Division Manager
Hotel Des Mille Collines
11.2010 - 07.2012
- Managed crisis situations effectively, ensuring minimal impact on guests' experiences during unforeseen events or emergencies.
- Streamlined operations for increased efficiency, focusing on staff scheduling and resource allocation.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
- Collaborated with finance department to manage budgets, analyze performance metrics, and implement cost-saving measures.
- Implemented safety protocols within the division, ensuring adherence to industry regulations and maintaining a safe environment for both guests and staff.
- Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions.
- Streamlined hotel operations for increased efficiency through process optimization and technology integration.
- Increased guest satisfaction by implementing strategic operational improvements and enhancing staff training programs.
- Collaborated with executive management to establish strategic objectives for hotel operations and develop action plans for achieving goals.
- Fostered a culture of continuous improvement, regularly reviewing processes and procedures for potential enhancements or efficiencies.
- Evaluated and adapted hotel operations in response to evolving industry trends, ensuring continued competitiveness within the marketplace.
- Led successful property renovations while minimizing disruption to guests, carefully managing timelines and budgets throughout the process.
- Implemented quality control measures to maintain high standards of cleanliness, service, and guest satisfaction.
- Improved employee retention by fostering a positive work environment, offering professional development opportunities, and implementing competitive compensation packages.
- Championed staff recognition programs that motivated employees to deliver exceptional service, resulting in increased guest loyalty.
- Negotiated favorable contracts with suppliers/vendors that led to significant cost savings across various departments within the hotel.
- Managed daily hotel operations, coordinating cross-departmental efforts to ensure seamless guest experiences.
- Implemented energy-saving initiatives that reduced operating costs without compromising guest comfort or experience.
Education
Bachelor of Business Management - Tourism Management
04.2001 -
- Degree Awarded with Second Upper Honors
MBA - Strategic Management
04.2001 -
- Thesis Statement: Strategic Planning and Performance of Small and Medium-Sized Enterprises (SMEs): A Survey of SMES in Kigali
- Degree Awarded with Honors
- Completed professional development in Bullet Proof Manager
Skills
P&L Analysis
People Management
Customer Relationship Management
New Business Development and Sales Forecasting
Strategic Planning
Statistical Analysis
Portfolio Management
Cost management
Operations Management
Facility, Health and Safety management
Sales management
Lease negotiation
Accomplishments
- Increased customer base by 50 % in the last 6 months through market penetration and expansion to include 2 new customer segments not previously targeted.
- Achieved record-high client growth in 2022 by developing a comprehensive sales and marketing plan which resulted to 40 % increase in YTD revenue in 2022.
- Managed the opening of 2 new business units in 2015/2016, grew monthly revenues by 50% within the first 6 months through effective cost controls, new customer acquisitions and upselling of services to existing customers
- Supervised a team of 100 employees as a Rooms Division, reducing staff turn over by over 90% through offering great leadership, training & coaching, team-building activities,and introduction of a performance award system.
- Keenly managed and monitored customer experience,resolving 90% of customer complaints withing 24 hours thus achieving top best hotel award in Kigali on trip advisor in 2011
Timeline
Business Development Director - Suluhu Realtors
01.2023 - Current
Area Sales Manager - Regus
03.2016 - 11.2022
General Manager - Regus
01.2015 - 02.2016
General Manager - Regus
08.2012 - 12.2014
Rooms Division Manager - Hotel Des Mille Collines
11.2010 - 07.2012
Moi University - Bachelor of Business Management, Tourism Management
04.2001 -
Mount Kenya University - MBA, Strategic Management
04.2001 -