Summary
Overview
Work History
Education
Skills
Timeline
Generic
CLAIRE NJERI

CLAIRE NJERI

JOURNALIST/SALES/OFFICE ADMIN
MURANG'A

Summary

Dynamic and results-oriented professional with a proven track record at Murang'a County Creameries, excelling in customer service and problem-solving. Leveraged active listening and Microsoft Excel skills to enhance customer satisfaction and streamline data management. Recognized for exceptional team collaboration and driving sales growth, consistently achieving top performer status.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/Salesperson

Murang'a County Cremearies
01.2024 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative

Utugi Tv
01.2019 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Intern JOURNALIST/Customer Service Representative

KENYA NEWS AGENCY
09.2017 - 05.2018
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Prepared project presentations and reports to assist senior staff.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Explored new technologies and approaches to streamline processes.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Contributed to positive work environment by actively participating in team-building activities.
  • Collaborated on marketing campaign that significantly increased brand awareness.

Education

Post-Baccalaureate Diploma - Journalism And Mass Communication

MAHANAIM COLLEGE
Nairobi, Nairobi Province, Kenya
04.2001 -

COMPUTER PACAKAGES - 2016

KINGS COLLEGE
Nairobi, Nairobi Province, Kenya
04.2001 -

High School Diploma -

GITWEKU GIRLS HIGHSCHOOL
Murang'a, Murang'a District, Kenya
04.2001 -

No Degree - PRIMARY

ST.JAMES CATHEDRAL PRIMARY SCHOOL
Murang'a, Murang'a District, Kenya
04.2001 -

Skills

Customer service

Timeline

Customer Service Representative/Salesperson

Murang'a County Cremearies
01.2024 - 01.2025

Customer Service Representative

Utugi Tv
01.2019 - 09.2022

Intern JOURNALIST/Customer Service Representative

KENYA NEWS AGENCY
09.2017 - 05.2018

Post-Baccalaureate Diploma - Journalism And Mass Communication

MAHANAIM COLLEGE
04.2001 -

COMPUTER PACAKAGES - 2016

KINGS COLLEGE
04.2001 -

High School Diploma -

GITWEKU GIRLS HIGHSCHOOL
04.2001 -

No Degree - PRIMARY

ST.JAMES CATHEDRAL PRIMARY SCHOOL
04.2001 -
CLAIRE NJERIJOURNALIST/SALES/OFFICE ADMIN