CLAIRE ASENA
Administrative Assistant
Nairobi,13563
Summary
Highly organized,Dedicated and dependable administrative assistant with over 8 years’ experience working in a variety of office settings, providing valuable support to office staff. Adept in commonly used office software and equipment, and skilled at managing multiple projects at once. Able to handle high volumes of incoming calls while also tending to in-person inquiries. Bringing forth excellent grammatical and writing skills and strong communication skills. Proficient in MS Word, Excel, Powerpoint, and Outlook, among other vital programs. Proven problem-solving, analytical, and creative thinking skills in a complex environment. Thoroughly organized and quick thinking. Energized when tackling new challenge.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
Work History
Administrative officer
Aua Industria Limited, Aua Industria limited
Nairobi, Nairobi
06.2017 - 10.2020
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Coached employees through day-to-day work and complex problems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Maintained CRM database with customer updates and report generation.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Interpreted management directives to define and document administrative staff processes.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Collected data, input records and protected electronic files.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Produced highly accurate internal and external letters and memoranda.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Team Leader and customer care agent
Horizon Contact Centers
Nairobi, Nairobi
01.2014 - 06.2017
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Reduced spending by negotiating beneficial deals to secure ideal rates.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Increased client retention by managing supplier deliveries around client needs.
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Coordinated timely responses to online customer communication and researched complex issues.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
Shop Manager
Fabguru Shoes Limited
Nairobi, Nairobi
01.2012 - 01.2014
- Making sure all the bills were paid on time.eg NSSF, NHIF, rent, water and electricity bills.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed bookkeeping, expenses and other financial aspects of business
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Managed inventory control, cash control and store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
secretary
Ebits online Limited
Nairobi, Nairobi
01.2011 - 01.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managing files and other records in the office.
- Receiving incoming and outgoing phone and mail correspondence from clients, business partners, workers or community members, and either answering their questions or forwarding their calls to the manager.
- Copying documents for mailings or for internal distribution and also faxing documents from the company to clients or customers, and receiving incoming faxes to pass on to the appropriate person.
- Carrying out routine clerical tasks and errands like canceling or rescheduling appointments, ordering office supplies, taking notes during meetings, and getting drinks for the supervisor and the guests.
- Assisting new employees and visitors in finding their way around by directing them to the people they came to meet and showing new employees where to go on their first day.
- Organizing the payroll for the other employees.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Data Entry Clerk
Milward Brown Limited
Nairobi, Nairobi
01.2009 - 12.2011
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scrubbed data for errors and made corrections to maintain clean records.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Received incoming calls and handled data requests from internal stakeholders.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Added documents to file records and created new records to support filing needs.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Verified accuracy of data before transcribing.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Completed data entry tasks with accuracy and efficiency.
- Supported multiple departments with special projects.
- Located and corrected data entry errors and reported to management.
- Documents completed work in appropriate logbooks.
- Drafted reports for upper management as directed.
- Sorted documents and maintained organized filing process.
- Obtained scanned records and uploaded into database.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
data entry clerk
path Limited
Nairobi, Nairobi
01.2006 - 01.2008
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Supported multiple departments with special projects.
- Obtained scanned records and uploaded into database.
- Created reports based on up-to-date data to inform business decisions.
- Verified accuracy of data before transcribing.
- Evaluated source documents to locate information needed for each data entry field.
- Located and corrected data entry errors and reported to management.
- Scrubbed data for errors and made corrections to maintain clean records.
- Monitored database updates and verified for correctness.
- Received incoming calls and handled data requests from internal stakeholders.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Organized, sorted and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Compiled data and reviewed information for accuracy prior to input.
- Executed data verification to detect errors.
- Identified data entry errors and reported to necessary departments.
data entry clerk
insight Limited
01.2004 - 01.2005
- Increased data entry efficiency by 40% through streamlined processes
- Established new protocols for data sourcing, entry and updating protocols for 20 employees to follow
- Reduced data errors by 98% by managing multi-step QA process
- Oversaw team of 30 employees, providing comprehensive data entry training and regular performance reviews
- • Compiling, sorting and organizing data to be entered into the databases or electronic files.
• Inputting text and data from documents into spreadsheets, databases or electronic files.
• Inputting all sensitive data and accounting information into the databases and electronic files.
• Paying attention to details and inputting data correctly and accurately. Also Crosschecking and verifying data keyed into the databases for accuracy. And Correcting incorrectly entered data.
• Maintaining and updating workflow records regarding work completed and work pending
• Compiled, sorted and verified the accuracy of data before it was entered
• Compared data with source documents, or re-entered data in verification format to detect errors
• Stored completed documents in appropriate locations
• Located and corrected data entry errors, or reported them to supervisors
Education
Diploma in Business Studies. - Business Studies
Technical University of Kenya (Kenya Polytechnic University College
Nairobi- Kenya.Located Along Haile Selassie Avenue 01.2011 - 01.2013
Ms-Word Ms-Excel Ms-Access Ms-Windows Attained a certificate in computer packages -
Institute of Advanced Technology (IAT), ICDL
01.2003 - 01.2004
High School Diploma - K.C.S.E
Apostolic Carmel Girls Secondary School
Buru Buru Phase V, Katulo Road, RevSymekha Court. 01.1999 - 01.2003
K.C.P.E. Certificate - 8.4.4 System
Muguga Green Primary School
Church Road/Westlands 01.1991 - 01.1999
Skills
Communication skills
undefinedReferees
Catherine Akula
Operations Head
AUA Industria Limited
Tel: +254726675868
Hassan Omar
Commercial Manager
AUA Industria limited
Tel: +254732743333
Kennedy Rotich
Team Leader Horizon
Contact Center
Tel: +254722916293
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Administrative officer
Aua Industria Limited, Aua Industria limited
06.2017 - 10.2020
Team Leader and customer care agent
Horizon Contact Centers
01.2014 - 06.2017
Shop Manager
Fabguru Shoes Limited
01.2012 - 01.2014
secretary
Ebits online Limited
01.2011 - 01.2012
Diploma in Business Studies. - Business Studies
Technical University of Kenya (Kenya Polytechnic University College
01.2011 - 01.2013
Data Entry Clerk
Milward Brown Limited
01.2009 - 12.2011
data entry clerk
path Limited
01.2006 - 01.2008
data entry clerk
insight Limited
01.2004 - 01.2005
Ms-Word Ms-Excel Ms-Access Ms-Windows Attained a certificate in computer packages -
Institute of Advanced Technology (IAT), ICDL
01.2003 - 01.2004
High School Diploma - K.C.S.E
Apostolic Carmel Girls Secondary School
01.1999 - 01.2003
K.C.P.E. Certificate - 8.4.4 System
Muguga Green Primary School
01.1991 - 01.1999
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