CINDY NGATIA
Nairobi,30
Summary
Responsible lady offering proven skills maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people resulting in repeat customers.
Overview
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Receptionist
MR.JEREMIAH
Nakuru, GILGIL
08.2020 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Collected, sorted, distributed and sent mail and packages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Received and routed business correspondence to correct departments and staff members.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Protected guest valuables with main safe or in individual boxes to maximize security.
ROOM SERVICE ATTENDANT
SPANISH HOTEL
Nakuru, NAKURU
DEC2019 - AUG2020
- Garnished completed orders and arranged foods to please customers.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Protected guests by following proper food handling procedures with all orders.
- Organized food platters, set up tables and identified each food portion.
- Met guests' needs with quick, friendly service, including delivering meals and snacks and retrieving additional items.
- Answered quests inquiries and questions about hotel's menu.
- Verified accuracy and quality of orders before delivery.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Education
High School Diploma -
ST.LUCY SECONDARY SCHOOL
OLKALOU 01.2021 - 11.2021
Skills
Correspondence distribution
Customer and client relations
Office administration
Time management
Inventory and supply
Materials storage
Interpersonal Communication
Safe food handling
Food preservation and storage methods
Customer service
Travelling
i am interested in travelling as i learn new places and culture to change my comfort zone and build my creativity as i experience immense beauty around parts of the world.
Timeline
High School Diploma -
ST.LUCY SECONDARY SCHOOL
01.2021 - 11.2021
Receptionist
MR.JEREMIAH
08.2020 - Current
ROOM SERVICE ATTENDANT
SPANISH HOTEL
DEC2019 - AUG2020