CINDY LINA ACHIENG
Risk And Compliance
Nairobi, Nairobi Province
Summary
Dynamic and dependable team collaborator with a proven track record of success across varied roles. Recognized for maintaining a positive demeanor and unwavering commitment to goal attainment. Keen to contribute my enthusiasm and dedication to your esteemed team.
Overview
7
7
years of professional experience
6
6
Certifications
1
1
Language
Work History
Risk and Compliance Officer
Kenya Mortgage Refinance Company (KMRC)
01.2025 - 12.2025
- Ensure regulatory compliance by implementing and monitoring compliance frameworks and policies across the organization.
- Identify and manage risks, including maintaining the corporate risk register and coordinating risk reviews.
- Prepare and submit reports to the Board Credit & Risk Committee and regulatory authorities on compliance and risk matters.
- Conduct training and capacity building to promote a strong compliance culture within KMRC.
- Oversee ESG and sustainability compliance, ensuring alignment with environmental and social risk management standard
- Monitored industry, technological and economic developments to stay current on potential risks.
Risk and Compliance Intern
Kenya Mortgage Refinance Company (KMRC)
04.2024 - 12.2024
- Ensured the accurate and timely submission of regulatory and statutory compliance reports, maintaining adherence to all requirements.
- Actively contributed to the development of sustainability strategies aligned with KMRC’s objectives, promoting long-term impact.
- Monitored the Risk Register and supported quarterly reporting to the Risk Committee, aiding
SEO Analyst - Digital Marketing
WAE
07.2022 - 01.2024
- Conducted keyword analysis to identify high-traffic potential, implementing on-site and off-site SEO tactics to enhance search engine rankings.
- Author user-centric content, ensuring it resonates with diverse target audiences while maintaining brand alignment and showcasing expertise, authority, and trust
- Managed multiple projects concurrently, adeptly prioritizing tasks based on urgency to meet stringent deadlines.
- I compiled detailed reports for clients, offering insights into website traffic and analytics, and provided actionable recommendations for continuous improvement based on traffic pattern analysis.
SACCO Assurance Officer
CIC Insurance Group Limited
02.2021 - 11.2021
- Oversee and manage insurance policies for SACCO members, ensuring accurate issuance, updates, and timely renewals.
- Educate SACCO members on diverse insurance products, coverage options, and benefits to enable informed decision-making tailored to individual needs.
- Process and manage insurance claims on behalf of SACCO members, verifying documents, assessing claims, and ensuring prompt payment of valid claims.
- Conduct risk assessments for SACCO members, analyzing potential risks to determine appropriate coverage levels for effective protection.
- Foster strong relationships with SACCO members, addressing inquiries and concerns related to insurance products, and facilitating communication to enhance member satisfaction.
Customer Experience Executive
Tecno Mobile Kenya
01.2019 - 11.2020
- Delivered exceptional customer service to grow business, resolve issues, and maximize customer experience.
- I communicated regularly with team members to maintain clearly defined expectations.
- I supervised a total department call volume of 1000 per day.
- I managed department schedules to maximize coverage during peak hours.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Education
B.A - Business Information Technology
Jomo Kenyatta University Of Agriculture And Technology
01.2018
Computer packages
Institute of Advanced Technology, IAT
Nairobi, Kenya01.2014
MBA - Strategic Management
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01.2026 - Current
Skills
Technical Proficiencies
Certification
I attained a Certificate in Computer Packages, demonstrating proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook, conferred by the Institute of Advanced Technology (IAT)
ATTRIBUTES
- Adaptable
- I demonstrate flexibility and a capacity to thrive in various situations.
- Effective Communication
- I share ideas and information with others.
- Team-oriented
- I collaborate well with others, fostering a positive group dynamic.
- Problem-solving
- Identifies and resolves challenges efficiently.
- Reliable
- Consistently work with dependability and commitment.
Timeline
MBA - Strategic Management
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01.2026 - Current
Awarded an Enterprise Risk Management certification by ICPAK
10-2025
Acknowledged with a certification for completing training on the requirements of the Banks updated Integrated safeguards systems(ISS) by African Development Bank (AFDB)
05-2025
Acknowledged with an ESG training certficate by IMPACT AFRICA
04-2025
Risk and Compliance Officer
Kenya Mortgage Refinance Company (KMRC)
01.2025 - 12.2025
Risk and Compliance Intern
Kenya Mortgage Refinance Company (KMRC)
04.2024 - 12.2024
Acknowledged with a Certificate of Proficiency in SEO WordPress Block Editor from Yoast SEO Academy
05-2023
SEO Analyst - Digital Marketing
WAE
07.2022 - 01.2024
SACCO Assurance Officer
CIC Insurance Group Limited
02.2021 - 11.2021
Customer Experience Executive
Tecno Mobile Kenya
01.2019 - 11.2020
Awarded a Business Information Technology Bachelor's degree by JKUAT
07-2018
I attained a Certificate in Computer Packages, demonstrating proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook, conferred by the Institute of Advanced Technology (IAT)
07-2014
B.A - Business Information Technology
Jomo Kenyatta University Of Agriculture And Technology
Computer packages
Institute of Advanced Technology, IAT