CINDY EUNICE MUTHEU
Nairobi
Summary
Executive Administrative Officer with demonstrated success at Strategies for Northern Development, elevating stakeholder data accuracy by 30% via integration of cutting-edge CRM systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Administrative Officer / Project Operations
Strategies for Northern Development
Samburu County
01.2025 - Current
- Introduced CRM record keeping systems that improved stakeholder data accuracy by 30%.
- Delivered compelling donor documentation that helped achieve a high funding success rate with over 90%, directly supporting the program sustainability.
- Non-Governmental Organization
Assistant Front Office Manager
Kabda & Roses Hotel
Riyadh
06.2024 - 12.2024
- Oversaw billing accuracy and office operations achieving 100% audit compliance.
- Provided structured training that reduced service errors by 30% while maintaining service excellence standards.
Guest Service Associate
Bijou Hotel
Machakos County
12.2023 - 05.2024
- Delivered personalized concierge services to (30) VIPs and Diplomats, resulting in repeat bookings and strengthened customer loyalty.
- Played a key role in service recovery, assisting with (100) guest cases and ensuring timely resolution.
- 4-Star
Front Office Executive
City Cooperation Insurance Company
Nairobi County
01.2019 - 12.2019
- Spearheaded all sales activities and increased annual revenue by 60%.
- Supported policy activation processes and documentation ensuring error -free processing.
- Prepared client-facing documents and service information.
Education
Bachelor's Degree -
Kenya Institute of Business Management
Kenya11.2025
Diploma in Business Administration -
Alison Academy
Ireland01.2025
Diploma in Hospitality & Tourism Management -
Alison Academy
Ireland12.2024
Diploma in Communication Skills (Persuasion & Motivation) -
Alison Academy
Ireland10.2024
Skills
- Guest service and front office operations
- Team supervision and leadership
- Administrative organization
- Documentation compliance
- CRM tools and software
- Property management systems
- Salesforce and MS Office proficiency
- Effective communication skills
- Emotional intelligence and empathy
- Multicultural awareness and sensitivity
- Attention to detail
Certification
- CPR, AED and First Aid, Alison Academy, 2025
- Data Protection in Humanitarian & Development Work, Strategies for Northern Development, 2025
- Prevention of Sexual Exploitation & Abuse (PSEA)
- Sustainable food systems, FAO
References
- Ms. Lucy, Senior Manager, Kabda and Roses Hotel, +966561082819
- Maureen Waithira, Supervisor, Strategies of Northern Development, +254705221122
- Mr. James, Vice Director, Bijou Hotel, +254797053064
Languages
Fluent, Basic work proficiency, Fluent
Passport Holder
True
Professional Titles
- Guest Service Associate
- Front Office Executive
- Administration Officer
Timeline
Executive Administrative Officer / Project Operations
Strategies for Northern Development
01.2025 - Current
Assistant Front Office Manager
Kabda & Roses Hotel
06.2024 - 12.2024
Guest Service Associate
Bijou Hotel
12.2023 - 05.2024
Front Office Executive
City Cooperation Insurance Company
01.2019 - 12.2019
Bachelor's Degree -
Kenya Institute of Business Management
Diploma in Business Administration -
Alison Academy
Diploma in Hospitality & Tourism Management -
Alison Academy
Diploma in Communication Skills (Persuasion & Motivation) -
Alison Academy